We accept reports where people consider a business is doing something they shouldn’t. We use the reports to inform our education, compliance and enforcement work.
- When a business sells a product or service that doesn’t meet basic rights, known as consumer guarantees, it must offer the consumer a solution.
- Businesses must not tell consumers to take the problem to the manufacturer or importer.
- When a product has a major problem, consumers can choose between a refund or replacement.
- When a service has a major problem, consumers have a right to alter their agreement with the service provider.
- Businesses must fix a minor problem with a product or service by at least giving a free repair.
No. That is one question they ask. It is not how they define intimate partner violence.
The definition they use is right there in the report:
So if the behaviour does not (my emphasis) “cause physical, sexual or psychological harm”, it does not match their definition of intimate partner violence.