The website linked above is filled with false information. We have in fact attempted to reach the author and clarify this, but haven't heard back. Some of the points have been clarified here: https://web.archive.org/web/20210727224547/https://serpentsec.1337.cx/i-was-asked-to-review-an-article-from , as well as in direct communication with our users: https://www.reddit.com/r/ProtonMail/comments/d58cq1/protonmail_questions_and_concerns/
Regarding the recent revelations about surveillance, Proton users are not impacted, because we aren't considered a telecommunications service: https://proton.me/blog/court-strengthens-email-privacy (1/2)
@LinkOpensChest_wav That's a fair point. We've made sure to pass along your comments to the marketing team for future consideration.
We do try to strike a balance in our promotional materials between being informative about new offers/products/releases and giving an option to easily opt out for users who may not be interested, and honest feedback like yours helps in this regard.
@LinkOpensChest_wav If you've faced any issues with receiving emails that you were expecting to receive, please contact us at https://proton.me/support/contact so we can look further into that.
Regarding email subscriptions (i.e. promotional emails), you can turn them off in your All Settings โ Dashboard tab.
@LinkOpensChest_wav @BCsven Indeed there was an error, and some users to whose subscriptions this price change (https://proton.me/blog/proton-pass-price-change) doesn't apply have received an email about it. We then sent out a correction email. Please check your spam folder if you can't find it. If it's not there either, please let us know.
@fanchig @protonprivacy The screenshot on the left is from 2023, and is about a discount that ended in August '23. As of recently (January '24), we announced another price reduction that will last until September '24: https://proton.me/blog/proton-pass-price-change. The former was $1/month on a yearly subscription, the latter is $1.99/month on a yearly subscription.
@imattau @Papanca We're looking into Lemmy too.
If you have any questions about any of our products don't hesitate to check our Support sections: https://proton.me/support and https://protonvpn.com/support/, or contact us on Twitter (@ProtonSupport). We also respond on other social media channels, and have very active communities on Reddit (r/ProtonMail, r/ProtonDrive, r/ProtonVPN, and r/ProtonPass).
@birdcat Please read the edited version of our response above, and accept our sincere apologies for sharing some links that were irrelevant to your original concerns: https://mastodon.social/@protonmail/111958985077770856.
The benefits of running Proton's services under Swiss legislation described in the article above remain correct.