162
What's one brand whose products you can always trust?
(lemmy.world)
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 21 Aug 2024
162 points (93.1% liked)
Ask Lemmy
26753 readers
1477 users here now
A Fediverse community for open-ended, thought provoking questions
Please don't post about US Politics. If you need to do this, try !politicaldiscussion@lemmy.world
Rules: (interactive)
1) Be nice and; have fun
Doxxing, trolling, sealioning, racism, and toxicity are not welcomed in AskLemmy. Remember what your mother said: if you can't say something nice, don't say anything at all. In addition, the site-wide Lemmy.world terms of service also apply here. Please familiarize yourself with them
2) All posts must end with a '?'
This is sort of like Jeopardy. Please phrase all post titles in the form of a proper question ending with ?
3) No spam
Please do not flood the community with nonsense. Actual suspected spammers will be banned on site. No astroturfing.
4) NSFW is okay, within reason
Just remember to tag posts with either a content warning or a [NSFW] tag. Overtly sexual posts are not allowed, please direct them to either !asklemmyafterdark@lemmy.world or !asklemmynsfw@lemmynsfw.com.
NSFW comments should be restricted to posts tagged [NSFW].
5) This is not a support community.
It is not a place for 'how do I?', type questions.
If you have any questions regarding the site itself or would like to report a community, please direct them to Lemmy.world Support or email info@lemmy.world. For other questions check our partnered communities list, or use the search function.
Reminder: The terms of service apply here too.
Partnered Communities:
Logo design credit goes to: tubbadu
founded 1 year ago
MODERATORS
I don't trust brands, I trust their customer support.
Any device/product can fail, no matter how excellent it is. To me, what matters is how efficiently the issue is dealt with by the support.
Like, I trust Apple customer support and now, after approx. 40 years being their customer, their customer support is the sole reason I'm still buying Apple stuff (I don't like at all what they became and how they make their device unfixable on purpose, it's a shame for a company that so much pretend to care about being eco-friendly). I'm also a fountain pen user and a collector, but the brands I trust the most are not the most hyped and expensive, far from it, they're TWSBI and Lamy, because of their amazing customer support. Or, say, I mainly wear Merrell shoes for hiking (because they fit me well, obviously) because they have a fine customer support. And so on.
I have zero brand loyalty beyond that, and will not hesitate to change brand if they ever cut on their customer support.
"Um, sir? This banana has failed."
Better call customer support.
Of course, they're just going to tell you to turn it off and back on again.
I used to pay for LeekSquad to manage my produce related issues but their customer service has really been poor lately.
:)
Thx, fixed
I’ll never forget when the internal speaker went on my first iPhone, a 3GS. I put off getting it repaired because I was so used to having to send my previous Nokias and HTCs back and being without my phone for a couple of weeks. But the warranty was about to expire, so I bit the bullet and booked an appointment to get it sorted.
Walked in to the appointment and walked out ten minutes later with a brand new phone.
That sold me on Apple’s customer support.
I will say though, that the support seems to have tanked over the past few years. That they’ll jump on any blemishes on the device as a reason to not honour the warranty. Like how the screen in my XR had a tiny burn right at the edge (I was a welder at the time and stupidly had it in the top pocket of my overalls), which they used as reason to not work on it when it kept freezing. They demanded I pay £150 for a replacement screen first, which I refused, so they returned it to me. They’d taken off the screen protector, so I then had to argue with them for weeks to get them to replace it.
To be clear, Apple's Support has its fair share of drawbacks and always had — I've been their customer since the mid-80s, there never was a magical period where they were perfect ;) — but what matters (to me, at least) is that while the product is under warranty a customer doesn't have to worry too much on average (because, once again, there will be cases where support will fail the customer).
Outside of warranty, that's an other story but then the real issue is in the way Apple designs its machines to not be upgradable or not easily fixable, if at all. That's the real shame and that should be outlawed.