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What are you just done with after giving it so many chances?
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Less depressingly: the local pizza shop fucked up my order 1 too many times. Faith in them has been destroyed, which sucks cuz they're a decently priced mom and pop kind of place, but I can only accept a wrong/missing item if I get a refund if it's not literally half or more of the time I go to your place of business!
Talk to them man. Faith needs propping up from both sides. So invest in it and say, ideally before your next order, what happened and if they please could try. It may seem as much but it may just make your experience better
I already tried that, thus my frustration. Only so many times you can have them respond in an annoyed manner with that "of course we won't fuck it up" attitude only for it to be messed up in the same way again