this post was submitted on 17 Mar 2025
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Customer is mistakenly accused of text spamming for repeatedly replying STOP to political texts (www.phonearena.com)
submitted 1 day ago* (last edited 1 day ago) by cm0002@lemmy.world to c/technology@lemmy.world
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A Visible customer was recently the victim of what seems to be a misunderstanding of the company's automated spam detection system. According to the user, after working with customer service to reactivate an account, the response from the company alleged that the deactivation was due to the account being flagged for excessive text messaging — or spam, as that is against the company's terms and conditions.

However, there is one problem: the user states this wasn't spam, but rather they were responding "STOP" to a barrage of unsolicited political messages. This situation has highlighted a potential conflict between automated spam detection systems and legitimate user responses, especially in the context of increasing political text messaging.

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[–] gibmiser@lemmy.world 6 points 22 hours ago

To be fair, we only selectively enforced them before. And now we selectively enforce... worse shit.