(For people who don't know, BestBuy is an electronics store that is common in the USA)
This would be in c/ActuallyInfuriating if the consumer protections weren't as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn't fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:
Two days ago, I bought a laptop on BestBuy, but they didn't use UPS like they had in the past, instead they used Doordash ๐คฆโโ๏ธ. When I saw that, I wanted to cancel because I didn't trust fucking Doordash, but it didn't let me cancel, so I just hoped nothing bad happens.
Oh wow, my gut feeling about Doordash actually predicted the future.
So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that's him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor's back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.
Bruh.
Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.
And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.
At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can't just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.
I wish I could show you the camera footage, but don't wanna get doxed.
Probably not using ~~best~WorstBuy again, not with this bullshit "Doordash" delivery. What an actual disaster.
Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don't wanna wait 48 hours.
Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can't be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an "investigation" with Doordash, whatever that means, and then refund. They said it's supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I'm guessing by Tuesday end of the day it's supposed to be resolved?
I mean, I'm giving them 1 week. I'm definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I'm gonna stay on the safe side and 1 week is all I'm giving. I'm really wanting to just file right now, but I'm don't want to get banned from BestBuy for life just yet, but if they don't refund within a week, I'm just gonna have to be banned from bestbuy, I guess... ๐คทโโ๏ธ
Gonna update later if y'all are still curious in a few days.
I ordered a laptop from BB for an executive at work, they tried delivering it on a Saturday and texted me about it, offered to deliver elsewhere instead, so I'm like, sure bring it to my house. Then when they get there, it's a third party delivery service (not Doordash but like it) - woman and her boyfriend - hat out looking for a tip. Umm I didn't ASK for some weird tip-based delivery service, I thought they were UPSing that shit. I can't put tips on my corporate card, for laptop delivery fees?! So I looked like the asshole after they booked it across town. Haven't ordered from Best Buy again, what a terrible customer experience.
Its not a food delivery, you shouldn't need to tip, they had too high of an expectation. I searched up some youtube videos, they get an average of $20-$25 an hour if completed within the estimated time. Its similar to Amazon Flex, they get paid real money (the only dowside is, they are considered "independent contractors" therefore no healthcare and other benefits, but otherwise, it pays pretty much like a normal job). In contrast, for food delivery, base pay is $2.5 and you should tip like $5 minimum + $1 per mile distance because otherwise they wouldn't have even minimum wage (or just don't use the service). When they accept an offer, they can already see the estimated total payout, if they don't like the amount (eg: if someone didn't tip for food deliver), they should have just declined it, there is no penalty for rejecting an offer (there is a penalty for accepting, then not completing the order). They saw the whole payout for X number of packages, they shouldn't have accepted if they didn't like it. (Not blaming the drivers btw, just saying they should stand up for themselves and not let Doordash bully them)
acceptance rate will get lowered and lower acceptance rate leads to less offers meaning less pay
What I mean is, declining a lot of offers will not (if they obey their own rules, that is) lead to a deactivation. Getting less offers is the equialent of your boss (at a traditional employment) randomly say "hey btw, your pay for tomorrow will be halved", would you still go to work tomorrow? If you are desparate, maybe, but my point is, at some point, you have to stand up for your self. If you get paid $10/hour, for example, and your just barely have enough to survive, are you gonna work your usual 9-5 shit when you get paid $5/hour for a day?
I'm not blaming drivers, not blaming customers either. Doordash should just outright charge a delivery fee that goes to the driver, instead of this "tipping" BS that confuses both the customer and the drivers, because the vast majority of customers just assumes the drivers get paid like in traditional employment, therefore, believes they don't need to (customarily) tip. The result is, drivers lashing out at customers, when its really Doordash's fault for misleading everyone.
meanwhile if my US friends come to australia and try to tip i will angrily tell them where to shove it
tipping is a fucking scourge