this post was submitted on 26 Aug 2025
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Privacy
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I'm not gonna go looking for it or share it, but I am here using my Librem 5 and kinda feeling like that kid in the meme hitting a bong in the background while people in the foreground fight.
Is all the talk about not recieving phones ordered and the poor customer service just a smear campaign or is there truth to it?
How do you like the kill switch?
What country/service are you on?
Have you heard any rumors regarding the inventory issues? They do not have US modem version of their phones in stock, even if you get the really expensive one or a refurbished option.
For context, I am probably as much of a Purism fanboy as you are likely to find...
There is a lot of truth to it, but I do think there were a few very loud voices making it sound worse than it was. I got mine in June 2023, and I was one of the last people on the "preorder" list. I hear a few people mention not receiving theirs still every now and then. The cases I saw mostly came down to emails landing in Spam/Junk folders on the customers end.
But I do think Purism's support was very lacking in past years. In recent months I have seen some new faces in their Matrix and forums and the new people are really great and responsive. I do not blame certain past Purism employees who were in the firing lane for these issues. Rather I blame Purism's handling of the refunds for drawing up enough ire to make Purism's support reps sound like the bad guys.
The refund thing was less than great, for sure. I feel they are improving.
Love em. I wish the modem powered on faster but that is nit the fault of the switch, or really a big problem. It takes like 20-30 seconds maybe. The Wifi powers on in a few seconds.
US, Mint Mobile. AT&T also worked for me in the past.
Hmmm, maybe? I know there was supposed to be stock of new Liberty Phone main boards this year, and there was hope they would go on sale as a sort of L5 upgrade path. This either did not happen, or Purism is waiting for something to announce it.
I don't own any other Purism hardware, and so I do not pay much attention to the L14 stock or the Mini or anything.
Thanks so much for letting me know all that. The phones are in stock, but just not with the North American modem selections. Maybe I could contact the company and see if they will arrive soon. I makes me a bit nervous to pay so much with all the hoopla that has happened, but the big corpo stuff is driving me absolutely nuts.
If you don't commit to anything in the coming months, it may be worth checking it out after Purism (finally :)) pushes out some much needed OS updates. If you go to their forums you'll see people talking about Crimson and Dawn, this is that update I am referring to.
How much does the Librem 5 satisfy what you want out of a daily driver phone?
I am satisfied with it. Calls/SMS/MMS all work fine. Internet and the few apps I use work fine.
I will admit though that many (most?) others might not agree. Banking apps, GPS navigation, these are things I don't care about.
I have gripes with the L5 but I am never, ever going back. My next phone will probably be Purism's next phone, if they have one.
I’m stuck with Apple or android as my bank only has an app, as in, no web interface. I could change bank, but I don’t think I’d be able to. It has features that use every day that other banks here don’t have afaik
I actually switched my bank, because my bank did not have a proper web interface, so I was like, you know what, fuck you, I'm leaving.