We are apparently rolling out AI to handle support tickets. Keep getting told this is to reduce workloads and not to replace anyone which is obviously bullshit because they would cut staff if there was a reduced workload.

It's also bullshit because it's going to create so much extra work for me (2nd line) to unfuck the data damage that customers cause to their systems by blindly listening to the idiot LLM.

[–] rockerface@lemmy.cafe 6 points 1 day ago (2 children)

As someone often on the other end of this support situation, I just keep asking the AI to connect me to a human until it does. If I couldn't figure out the way to fix it myself, a glorified autocorrect definitely isn't going to.

[–] Korhaka@sopuli.xyz 6 points 1 day ago (1 children)

I had one for a phone call, I kept confusing it until it connected me to a human.

Apparently they don't understand postcodes read as "Alpha Bravo 1 2 Charlie 3 4"

[–] SleeplessCityLights@programming.dev 1 points 11 hours ago

That is kind of funny, sure it parses human speech but when you use the method for communicating letters and numbers very clearly, it breaks.

load more comments (2 replies)