Why does the drive thru operator change back and forth during my order? (midwest.social)

submitted 1 year ago by Edgarallenpwn@midwest.social to c/asklemmy@lemmy.ml

13 comments fedilink hide all child comments

I just had two people take my order in a drive thru. They alternated every question. First person welcomed me and asked what I wanted. The next person asked what size and drink I wanted. The first person came back on and asked if I wanted any cheese sauce then the second person came back on and told me the price. When I got up to the window the 2nd person was the one working the register. This happens from time to time at different places when I get lunch but I can't figure out why it is done.

you are viewing a single comment's thread
view the rest of the comments

[-] leftofthat@hexbear.net 8 points 1 year ago

Maybe not what happened to you, but some places hit you with an automatic message when you pull up and it can sound like a person trying to take your order.

I've been to some spots with these. Probably shown in some focus group to make things calmer or faster for folks. I'd want to know if the other employees working the drive through enjoy or hate having an automatic greeting.

[-] empireOfLove@lemmy.one 4 points 1 year ago

I always hate the auto greeting and avoid the one McDonalds near me that uses it. 90% of the time it finishes with "we are ready to take your order!" But everyone on the other end is busy because theyre understaffed, and won't actually take your order if you just blurt it out and then you gotta restart anyway.

this post was submitted on 05 Oct 2023

36 points (95.0% liked)

Asklemmy

43968 readers

973 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
!lemmy411@lemmy.ca: a community for finding communities

~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~

founded 5 years ago

MODERATORS