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this post was submitted on 08 Dec 2023
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Almost without exception the larger a company is the worse their support is. I think companies should not be allowed to acquire or merge if it takes more than 5 minutes to talk to a person, if you even can at all.
I actually deleted my Amazon account for this reason, not because I wanted to that day, but because it was easier than trying to recover it.
I had changed phone numbers and couldn't get my two factor authentication after forgetting my password. Well surprise surprise, when I called up their only solution was to delete my account.