16
The Self-Checkout Nightmare May Finally Be Ending
(gizmodo.com)
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this post was submitted on 17 Jan 2024
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Very much not. I've shopped biweekly since around the beginning of the pandemic, and the trouble I have is when the overhead camera thinks I'm stealing, like, a fast food soft drink I have in my cart or something. I haven't heard "unexpected item in the bagging area" or anything like it for years, literally. And I only have to wait for a person in the case of the aforementioned camera debacles, or if I'm buying alcohol.
I hear it happen to a stranger almost every time at Lucky or Safeway.
Happens to me if I try to scan even half as fast as they do at the real checkout scanners.
See my comment here for my recent revelation. In short: the problem isn't with self checkouts, it's that the stores you're going to aren't maintaining them well.
To shoppers, that is a distinction without difference.
Except that the big companies can use that misconception to shuffle the rightful blame around so you don't focus it in the right place.