234
Air Canada must honor refund policy invented by airline’s chatbot
(arstechnica.com)
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 17 Feb 2024
234 points (97.6% liked)
Technology
59312 readers
4559 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
Ha, these fucking assholes. Glad to see they got forced to honor it. That’s what you get for jumping on bad tech in order to save a few bucks.
Hope other companies face the same liability if they rely on AI chatbots.
Some see it as an opportunity to make the chatbots better, some see it as a reason to shut them down. You luddites sure are an interesting bunch.
I’m not inherently opposed to the tech - you can’t really stop progress anyway.
What I AM opposed to is rolling out things like this with the intent to replace humans, while also making the user experience worse.
I’ve tested Chat GPT and things like it professionally. They have their uses, but direct customer interaction and replacing an actual customer service employee is not (yet) one of them.