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We're sorry
(lemmy.world)
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this post was submitted on 23 Feb 2024
753 points (99.0% liked)
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If they were sorry they should figure out the downtime and pay prorated rates back to every affected customer.
“We’re not that sorry lol” -AT&T
When my internet goes down, my provider unlimits my phone so I can hotspot the house through 5G still. If I go out, the modem switches to a backup 4G they unlimit too. If it takes a few days, they start throwing the refunds or free month at me. I've actually told them I'm not too upset and away for the weekend, so they don't have to go above and beyond.
Communications regulators. Only for us evil "socialist" countries.
Estonia?
I think Telstra in Australia has done a similar things in the past too.
Funnily enough, I tried this once when my Internet (shitfinity) went out for two days. I asked the online chat rep if I could be reimbursed for the outage. They replied with, "due to the outage, we will be crediting (128.99/30*2)=$8.60 to your account." With the math included and everything. They probably have a lot of people trying to get a free month out of a few hours without service and just started doing that, haha. I couldn't be mad.
It's hard not to respect companies with extremely accurate accounting.
Most ISPs will do the same, prorating. The vast majority of customers never ask for a credit.
We're very sorry, but not in a way that affects our bottom line, so, ya know... deal with it?