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Any time saved by ordering online and picking up the order has vanished chasing customer support people to fix something that would have taken a few seconds through their website.
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this post was submitted on 08 Mar 2024
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Mildly Infuriating
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Regardless of how these protocols may be handled, they advise customers to use the refund option within the order screen on the website, which is what I did.
If it's broken, why even direct people there? I wouldn't expect a half-working website from one of the largest retailers on the planet.
Links generally don't know if the service on the other end of the link is up or down at that time. I mean you could have it go out and prefetch the headers but that's a lot of overhead for every link.
"The service" in this context, would simply be another Walmart page. A page which also just happened to be one where I'd start the process of getting money back.
It was not a page to actually process any transactions, but to start the process of requesting a refund.
It's not the first company to "offer self serve" where the action involves taking away revenue and just so happens to never ever work, requiring a call to their support. It's almost as if they know some people will just give up and they can keep the profits.