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The CEO got Community Noted for a minute
(lemm.ee)
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Technically they haven't changed the terms, they were very up-front about the requirement for a PSN account. There's been a warning on the Steam page this whole time and it even tells you it's required the first time you open the game. The problem is that they didn't actually follow through on making it a real requirement for 3 months.
Yeah, but their FAQ also said it was optional. Well, it did until today. They changed that little bit overnight.
If it was mandatory from the start then it shouldn't have been sold in the countries PSN has deemed unfit. The argument kinda falls apart from there. Probably not even legal to do so, the singlehandedly most scummy move anyone could do though.
Think about it, its mandatory, and you Jo Schmo living in Kazakhstan get to play for months, and now nope. Just nope, they straight lied to your face, took your money happily, rode on the success from you adding to the "total players", then took it all away.
Mandatory my ass.
I don't know if they were "very" up-front about it. I was gifted the game a couple weeks after it came out, so I never saw the details on the store page and I'm not sure if I ever saw the prompt in-game.
They really played me like a damn fiddle. I actually noticed the warning and that part of the EULA but I also noticed that the account linking was effectively optional so I thought it was a "general" EULA that they didn't bother editing.
They didn't change after sale, they eula roofied you
This is the first time I hear the term outside of a Louis Rossmann video, thank you
Try to refund a second time. From what I've heard, the first request is done by a bot but it will be manually reviewed on the second try.