374
Google might keep your Pixel during a repair if you're caught using non-OEM parts
(www.androidpolice.com)
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 04 Jun 2024
374 points (97.7% liked)
Technology
59440 readers
3172 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
Which doesn't make it okay, of course.
They should either disclose longer turnaround times for people in those situations, charge (after authorization) for a non-warranty repair, or send the device back unrepairable if that's the case (which they do in some regions).
Why should they do that? If they decide it's a better use of their resources to swap the entire device than to repair the original and ship it back, why would you be opposed to that? You're getting an entire new device out of the deal and coming out ahead with new hardware (and possibly upgraded hardware, if there have been manufacturing revisions since your original purchase).
If it's a matter of your data, it should always be assumed that you will lose 100% of your data when you send a device in for repair, no matter what the repair is. There's always a chance that they need to replace a component containing the storage, that your device has to be reset to defaults after a part has been replaced anyway, or that it just straight-up gets physically lost in the mail. Backup before sending in anything for repairs. Why anybody would put an un-wiped phone in the mail in the first place, is beyond me.
Isn't the idea that they'd say "Sorry, your device isn't supported for our repairs, and we're unable to send anything back to you"? So the user gets nothing?
That's what Rossman would like you to believe, but that's not what actually happens. They send it back to you.
As pointed out under his video, American version of repair conditions say that they won't send back, while European that they will.
If that's the case, then that's fine.
Another article I came across suggested that Samsung would "destroy" the device, but nothing about Google doing that. I thought that that's what all the rage was about, but instead it might just be clickbait, lol