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this post was submitted on 03 Aug 2023
168 points (95.7% liked)
Technology
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I still have Adobe blacklisted for demanding cloud with monthly subscriptions.
Fuck Adobe with a 20ft light pole! We pay beaucoup dollars for their so-called enterprise support and to say that they suck is to understate things. It took them literally 4 business days to admit that one of our user's "licensing problem" was a problem on their end. They fixed it and had the nerve to send me a survey. I ripped them a new one on the survey but they likely don't care.
I guarantee that survey only served to be used against the CSR and has no baring on internal policy.
I made it clear in the survey to praise the Adobe Engineer that worked with me today to finally resolve the issue. She was actually the picture of competence and backend knowledge. When my end user hung up, I actually asked her if she lived near me in my state because I was going to recommend her for an engineering position with my agency. I was truly that impressed. The rest of Adobe can get fucked with sandpaper for all I care.
That’s fair! I just don’t think feedback beyond CSR rating is read, lol
You're probably right. But I wanted it documented in case she got blamed she can say, "Read the comments."
I haven't used an Adobe product in over a decade, so they can just go pound sand. FOSS has good enough support for what I need, and I'd much rather deal with a mailing list or issue tracker than Adobe any day of the week.
Hell yeah!