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[-] moosetwin@lemmy.dbzer0.com 101 points 6 months ago

we shouldn't have had to transition but if you didn't know they were doing this then you probably haven't tried to play the game within the last 5 years

[-] Hasherm0n@lemmy.world 96 points 6 months ago

I'm one of those people. I haven't played in years. I may never have played again. I only found out because my daughter is now at an age where she asked if we could play together. I received no notice from Microsoft and I don't do social media so it was a complete surprise to me when I couldn't log in, then find out through their support that I had lost access to something I had legally paid for.

[-] calcopiritus@lemmy.world 25 points 6 months ago

I sincerely doubt you received no notice from Microsoft. I received multiple emails from them, even though I didn't play back then. If I hadn't transitioned I'm pretty sure they would've kept sending me emails.

[-] Hasherm0n@lemmy.world 14 points 6 months ago

Doubt all you like. I checked multiple times after opening a ticket to make sure I hadn't missed something. I would actually be a lot less annoyed with them if I had.

[-] calcopiritus@lemmy.world 2 points 6 months ago

Were you using a weird email provider? Maybe the emails were sent to spam. Or you were looking in the wrong email.

[-] Hasherm0n@lemmy.world 2 points 6 months ago

Nope, it was Gmail and I know it's the correct account because I have other emails regarding that account going back a few years including confirmations and a password reset.

I did check spam at the time. I really tried to give them the benefit of the doubt but all I can figure is my account slipped through some weird crack. It's likely I never would have even known if it weren't for my kid asking me one day if we could play together.

[-] DAMunzy@lemmy.dbzer0.com 6 points 6 months ago

You come off sounding like an ass.

[-] calcopiritus@lemmy.world 4 points 6 months ago

I'm just pointing out misinformation. Me (and many others) received plenty emails from Microsoft. I doubt that they only sent them to some people and not others.

[-] Mango@lemmy.world 1 points 6 months ago

I got no notice. I've got an alpha account.

[-] moosetwin@lemmy.dbzer0.com 16 points 6 months ago

yeah I just wanted to say the "we shouldn't have had to transition" but I didn't want the hivemind to get mad at me if I didn't add a negative to the end

[-] Drigo@sopuli.xyz 10 points 6 months ago

I got so many emails from them telling me to transition the account or I would lose it. So they did give lots of notice.

Even tho it sucks losing access, it's still a great game worth every penny

[-] Hasherm0n@lemmy.world 4 points 6 months ago

So did most of my friends, but I checked multiple times and confirmed that I had nothing. I would have been a lot less annoyed with them if I had received an email and missed or ignored it. For whatever reason, the notifications never made it to me.

[-] sugar_in_your_tea@sh.itjust.works 6 points 6 months ago

Probably spam filter? I remember consciously ignoring them for over a year until I finally gave in and converted.

[-] psud@aussie.zone 1 points 6 months ago

A search in Gmail (which that used) finds stuff on spam. Also Gmail won't put a Microsoft company's mail in spam

[-] sugar_in_your_tea@sh.itjust.works 1 points 6 months ago

Also Gmail won’t put a Microsoft company’s mail in spam

I highly doubt that's true. I have gmail, and it puts official stuff in spam all the time.

[-] psud@aussie.zone 1 points 6 months ago

Official stuff, sure, but not system generated email from giant companies like Microsoft

[-] sugar_in_your_tea@sh.itjust.works 1 points 6 months ago

I've had system generated email from Valve go to spam (e.g. security codes). Same with security codes from major banks. It happens a lot less than smaller orgs, but it still happens.

[-] Hasherm0n@lemmy.world 1 points 6 months ago

I did check that at the time as well. Nothing was there.

[-] Trollception@sh.itjust.works 3 points 6 months ago* (last edited 6 months ago)

You could put in a support ticket explaining your situation. It would probably get resolved as this was an honest mistake.

[-] Hasherm0n@lemmy.world 9 points 6 months ago

I did. Unfortunately the chain ended with repeated canned responses to me that the grace period had ended and the only way I could get access again was to repurchase the game.

[-] DAMunzy@lemmy.dbzer0.com 2 points 6 months ago

No, MS doesn't care. Had to rebuy for my daughter.

[-] shadowedcross@sh.itjust.works 1 points 6 months ago

I believe that you didn't receive any notices, but I think that's an exception rather than the rule, there was probably something wrong going off on their side. I personally received several emails, they were getting kinda annoying, to be honest.

this post was submitted on 15 Jun 2024
342 points (96.5% liked)

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