The whole point about formal minutes of a meeting is JUST EXACTLY THIS. So the participants can't wriggle out of undertakings given and recorded.

Baku, let me introduce you to the ancient and uncivilised practice of writing the minutes of a meeting BEFORE the meeting.

Start with the agenda of the meeting - a bullet point list of items to be discussed. These should be few in number. Ideally less than 6. You might like to send this bullet point list to the regional manager before the meeting so he knows what topics you want to discuss. For example :

• return/repair/replacement/compensation of stolen/damaged goods
• living arrangements going forward including repairs to locks etc.
• what happens if someone else is moved in to your house without consulting you
• personal safety
• maybe another item that you consider necessary

These can be in any order - I usually put the most important one at the top but you might like to start with something that the manager can agree with as this can be a useful way to get co-operation on the other items.

Then, (not sending this bit to the manager) expand on each bullet point by adding 3 short paragraphs/sentences describing and/or discussing 1) What if you get everything you want when you want it AND who is responsible for seeing that you get it, 2) If you get something, but not all of what you want and who is responsible for each/what etc, and 3) You don't get anything, and won't get it in the future either.

Print this out (or save on your phone screen) and take to the meeting. As each bullet point is discussed, you strike out whichever of 1) 2) or 3) above that doesn't apply - for each bullet point. At the end, you'll have a list of what was discussed and what was agreed, and who is going to action each item agreed to.

At the end of the meeting you make the person read the document, and sign off on it if at all possible. If you like, give them a copy so that they have a record available too.

This is standard corporate practice, and will do a lot to concentrate their mind on doing things properly.