82
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 05 Aug 2024
82 points (97.7% liked)
Asklemmy
44152 readers
1412 users here now
A loosely moderated place to ask open-ended questions
If your post meets the following criteria, it's welcome here!
- Open-ended question
- Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
- Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
- Not ad nauseam inducing: please make sure it is a question that would be new to most members
- An actual topic of discussion
Looking for support?
Looking for a community?
- Lemmyverse: community search
- sub.rehab: maps old subreddits to fediverse options, marks official as such
- !lemmy411@lemmy.ca: a community for finding communities
~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
founded 5 years ago
MODERATORS
I've definitely gotten angry about a situation while on the phone with a customer service rep, but not with the rep themself. I make it a point any time I'm audibly angry when on the phone to state that I'm angry at the company, not at the person I'm speaking with, and that I understand that it's not their fault. It seems to help a lot; I used to work in customer service and I sure appreciated it when people made that distinction to me. It's okay to be upset, just don't take it out on a CSR.
Honestly this is pretty much it. Sometimes you have to be pretty aggressive to get companies to do the thing you need; they will take advantage of the social friction required to keep you in predatory arrangements. They literally design it to be frustrating so you’ll give up. Like you, I try to make it clear to the person I’m speaking with I have no problem with them just the business. But if the corporations require me to get mad to do the right thing I will get mad.
I have a friend whose family immigrated to Fiji from India before coming here. He's bi-cultural, and his super-power comes from his heritage.
Also, he will wait on the phone and talk to as many reps as required in order to get a discount. In CANADA, his full-up TV package - sports, streaming, movies, 1gbps internet, etc - is $1 for the next 2 years. Then he'll call again and bring up the days where things didn't work, mention how this is a consistent pattern they promised to eliminate, and launder all that into another 2 years just so they can be rid of him. He outlasts them.