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submitted 17 hours ago* (last edited 17 hours ago) by SmoochyPit@lemmy.ca to c/196@lemmy.blahaj.zone

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Edit: Username was “SmoochyPit”

Wanted a place to dump this. I stopped playing in February when they prevented playing on Linux via Wine. Tried logging in now that Sober exists (sometime in August), and was met with this.

My account and username is 11 years old. I’ve spent money on premium currency and items. Hasn’t ever been a problem. I tried to appeal…

I was not given any notice about it. I checked, and there was not an email sent when my account was actioned. No warnings, not a thing.

I tried to explain this in a reply, but they shut it down, saying there would be no further communication on this issue, since it was more than 30 days old.

Feels super unfair. But I’m powerless here…

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[-] Midnitte@beehaw.org 10 points 7 hours ago

Seems really stupid on their part to not just force a name change.

Though I guess maybe they hope you'll just rebuild everything.

[-] emeralddawn45@discuss.tchncs.de 28 points 12 hours ago

I wonder if its some regex mistake where because it has the letter 's h i t' in that order even though theres letters in between, it got flagged.

[-] SmoochyPit@lemmy.ca 17 points 12 hours ago

Oh… I’ve never once considered that. But that’d make sense as to why it only recently picked it up— historically, the profanity filters were super easily bypassed. Maybe they tightened them up!

[-] Korne127@lemmy.world 13 points 11 hours ago* (last edited 11 hours ago)

I was not given any notice about it. I checked, and there was not an email sent when my account was actioned. No warnings, not a thing.

I would try to find a phone number and call them. Often, it heavily depends on the person you just randomly get assigned to. Some are humane and try to help one if they're not treated fairly.

Also even with a note, expecting you to do that within one month is just ridiculous.
As others have said, take them to court.

[-] masterspace@lemmy.ca 12 points 12 hours ago

Take them to small claims court. Make them show up.

[-] Lets_Eat_Grandma@lemm.ee 57 points 16 hours ago

Small claims court? Get a refund for all money spent since they took your stuff and ran?

[-] SmoochyPit@lemmy.ca 9 points 12 hours ago

Can virtual goods like this apply? Especially against the company? I assume they’d have a “no guarantees” type clause in the EULA…

[-] I_am_10_squirrels@beehaw.org 12 points 11 hours ago

You probably agreed to binding arbitration, so you could file a case with an arbiter.

[-] SpaceNoodle@lemmy.world 67 points 17 hours ago

They did you a favor

[-] SmoochyPit@lemmy.ca 48 points 16 hours ago

Yeah… the way they treat developers and monetization is super scummy. Not to mention their lack of action towards child safety concerns. There’s definitely better ways to spend my time.

[-] taiyang@lemmy.world 21 points 15 hours ago

In your honor I'll use the term Smoochy Pit to refer to something lewd. At least then at least you'll have your very own term named after you! Any suggestions on what it should mean?