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submitted 22 hours ago* (last edited 22 hours ago) by SmoochyPit@lemmy.ca to c/196@lemmy.blahaj.zone

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Edit: Username was “SmoochyPit”

Wanted a place to dump this. I stopped playing in February when they prevented playing on Linux via Wine. Tried logging in now that Sober exists (sometime in August), and was met with this.

My account and username is 11 years old. I’ve spent money on premium currency and items. Hasn’t ever been a problem. I tried to appeal…

I was not given any notice about it. I checked, and there was not an email sent when my account was actioned. No warnings, not a thing.

I tried to explain this in a reply, but they shut it down, saying there would be no further communication on this issue, since it was more than 30 days old.

Feels super unfair. But I’m powerless here…

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[-] KellysNokia@lemmy.world 2 points 1 hour ago

Super scummy process, they probably turn a profit from iy given most accounts are kids and will just re-buy to get where they were

The proper thing to do would have been to reset your username like Epic Games does

[-] pewgar_seemsimandroid@lemmy.blahaj.zone 2 points 1 hour ago

my username has 'pew' in it.

[-] FundMECFSResearch@lemmy.blahaj.zone 4 points 2 hours ago

bullshit. sorry it happened

[-] Midnitte@beehaw.org 11 points 12 hours ago

Seems really stupid on their part to not just force a name change.

Though I guess maybe they hope you'll just rebuild everything.

[-] emeralddawn45@discuss.tchncs.de 31 points 17 hours ago

I wonder if its some regex mistake where because it has the letter 's h i t' in that order even though theres letters in between, it got flagged.

[-] uriel238@lemmy.blahaj.zone 3 points 2 hours ago

Deep, deep deep in Scunthorp territory. A homan being should have been around to clear that flag.

[-] SmoochyPit@lemmy.ca 18 points 17 hours ago

Oh… I’ve never once considered that. But that’d make sense as to why it only recently picked it up— historically, the profanity filters were super easily bypassed. Maybe they tightened them up!

[-] Korne127@lemmy.world 17 points 16 hours ago* (last edited 16 hours ago)

I was not given any notice about it. I checked, and there was not an email sent when my account was actioned. No warnings, not a thing.

I would try to find a phone number and call them. Often, it heavily depends on the person you just randomly get assigned to. Some are humane and try to help one if they're not treated fairly.

Also even with a note, expecting you to do that within one month is just ridiculous.
As others have said, take them to court.

[-] Lets_Eat_Grandma@lemm.ee 63 points 22 hours ago

Small claims court? Get a refund for all money spent since they took your stuff and ran?

[-] SmoochyPit@lemmy.ca 12 points 17 hours ago

Can virtual goods like this apply? Especially against the company? I assume they’d have a “no guarantees” type clause in the EULA…

[-] I_am_10_squirrels@beehaw.org 14 points 17 hours ago

You probably agreed to binding arbitration, so you could file a case with an arbiter.

[-] SpaceNoodle@lemmy.world 71 points 22 hours ago

They did you a favor

[-] SmoochyPit@lemmy.ca 51 points 22 hours ago

Yeah… the way they treat developers and monetization is super scummy. Not to mention their lack of action towards child safety concerns. There’s definitely better ways to spend my time.

[-] masterspace@lemmy.ca 14 points 17 hours ago

Take them to small claims court. Make them show up.

[-] taiyang@lemmy.world 24 points 20 hours ago

In your honor I'll use the term Smoochy Pit to refer to something lewd. At least then at least you'll have your very own term named after you! Any suggestions on what it should mean?