According to representatives for Securus and DOC, a technical error during a system update caused the deletion of the drafts.
Cool. Where's your proof? And what happened the previous 2 times you wiped everyone's drafts????
Fuck Securus.
The normal procedure of any business is to create backups of the data before doing an update, I guess they didn't feel this data was worth backing up
The problem being Securus is there for the jail owners, not the residents.
This is evil, and they’re using it to cover corruption, their own, the DoC or both.
They have to buy stamps to send email.
And those things that they paid for are then deleted.
That sounds like every cop and prison guard that live in my neighborhood.
I feel like everyone who had work lost should be compensated as if that work was a moderately successful published book. The owners of the company responsible should be on the hook for remedying this.
"Inadvertently, during the state account’s reconfiguring process, the default setting of ‘zero draft email’ was chosen,” a DOC spokesperson told The Appeal. “This was simply a technical/technician mistake and once realized, it was corrected.”
While the ability to save drafts was restored, the damage was already done. Securus told The Appeal that the deleted drafts were not recoverable. “The e-message draft option is not intended for long term storage,” a Securus spokesperson added in an email to The Appeal.
Wow. Any tech can make a mistake, but this is why you make backups beforehand. This was completely avoidable or at least reversible. And then to have such a douchy response, and even try to shift the blame? That just adds insult to injury.
Yeah. It's not intended for that, but that's how it's used because there is no option for long-term storage.
Every time I hear about issues with these service providers for prisons, I think "it would be so easy to provide a better service" but then that would require you to contribute to the functioning of the carceral state. Of course the worst people are going to be drawn to this line of business.
Cynical take: they have the data and deleted it on purpose for reasons and will sell or use it for ai.
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