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submitted 11 months ago by tardigrada@beehaw.org to c/technology@beehaw.org

Tens of thousands of Tesla owners have had the suspension or steering of their vehicles — even in practically brand new ones — fail in recent years. Newly obtained documents show how Tesla engineers internally called these incidents "flaws" and "failures."

Nonetheless, some of the documents suggest technicians were told to tell consumers that these failures weren't due to faulty parts, but the result of drivers "abusing" their vehicles, which highlights the EV maker and its CEO Elon Musk's infamous way of handling customer complaints.

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[-] zaphod@lemmy.ca 53 points 11 months ago

You mean the front fell off? Damn, Elon should move into ship building...

[-] acastcandream@beehaw.org 13 points 11 months ago* (last edited 4 months ago)

spoilerasdfasdfsadfasfasdf

[-] eutampieri@feddit.it 4 points 11 months ago

The ones that are safe

[-] Quexotic@beehaw.org 4 points 11 months ago

I knew I wouldn't have to scroll down too far to find this comment. Thank you.

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[-] megopie@beehaw.org 39 points 11 months ago

Frankly, I think we should take this kind of stuff as a moment to consider where we could rebuild public infrastructure to prevent people having to own cars in the first place.

[-] 1984@lemmy.today 31 points 11 months ago

So much talk about Tesla. It's like people don't realize Tesla is not even relevant anymore. They were first with good electric cars, but their cars all have reliability problems and tech problems.

In the mean time, other manufacturers like Kia is eating their lunch without much publicity. :)

[-] MrSpArkle@lemmy.ca 26 points 11 months ago

Unfortunately Tesla is still relevant in that you can actually buy a Tesla sedan or suv with very little hassle.

Meanwhile I’ve been on a waitlist for years for a GM EV that has been “launched” but with not a peep about my order.

One of my friends got so dicked around by dealers and waiting he bought a Tesla, and it wasn’t even on his list because of lack of CarPlay.

[-] Vodulas@beehaw.org 6 points 11 months ago

I've seen bolts and bolt EUVs in stock pretty readily, but Not sure which GM EV you are referencing. If you are still looking for a small SUV, I really like the Nissan Aryia and VW ID.4, and those should be easy to get. Kia dealers are shit almost across the board, and I have doubts about longevity.

[-] MrSpArkle@lemmy.ca 8 points 11 months ago

Bolt is too small, the ID4 can’t fit 3 car seats comfortably either, and the Aryia is too small and is a sad excuse for an ev, especially given the legacy of the Leaf.

The Buzz comes close but isn’t widely available, the EV9 would fit the bill were it not for its excessive size. That size also rules out the R1T.

What I want is essentially a lifted full-sized wagon, which in ICE terms is like an Outback or Sorento.

Enter GM with the Lyriq/Blazer/Prologue. Perfect dimensions, reasonable range.

Except they haven’t shipped them, and they announced they are stripping CarPlay starting this year.

Lucid has an SUV that might do if I was rich.

Or I can walk into a Tesla store today and buy a model Y with more range, less weight, a great charging network with a future proof connector, and a more proven platform than the unproven and rather piggish Ultium platform. I could buy the Y, put my fucking child car seats in and be done.

Now I’m not buying a Tesla because fuck Elon and fuck not having CarPlay, but you can see why they are so relevant.

There are simply too many unfilled niches in the EV market.

[-] ebc@lemmy.ca 6 points 11 months ago

I have 4 kids and I don't want to pay over 100k for a car. Believe it or not, there is currently no EV option on the market. It's looking like the EV9 will be the first...

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[-] Vodulas@beehaw.org 5 points 11 months ago

I had not considered that many kids. Yeah, not really much on the market. Subaru needs to get their shit together

[-] MrSpArkle@lemmy.ca 4 points 11 months ago

Subaru’s EV future is tied to Toyota, and Toyota is fucking around.

They don’t have the capital to pursue an EV on their own unless it’s a rebadge or repackage, maybe in 5 years when EV components get more commoditized.

[-] abhibeckert@beehaw.org 4 points 10 months ago* (last edited 10 months ago)

They don’t have the capital to pursue an EV

Yes they do. It's just they're choosing to spend all of it on hydrogen, which the Japanese companies still think is better than batteries.

Supposedly hydrogen cars are a solved problem now, all the investment is going into infrastructure. The ability to fill your tank in a few minutes is useless if there's nowhere to fill up.

[-] MrSpArkle@lemmy.ca 2 points 10 months ago* (last edited 10 months ago)

I was referring to Subaru not having enough capital.

But in terms of Hydrogen, it is either a product of fossil fuel extraction via natural gas, or a product of electrolysis at a huge cost of electricity which is better spent charging an EV.

It’s never gonna be widely adopted(which is why Toyota is pivoting after their ceo stepped down).

[-] Radiant_sir_radiant@beehaw.org 3 points 10 months ago

Have you looked at a Volvo XC40/XC60 or even EX30, if available where you live? They're not perfect, but spacious, very pleasant to drive, generally very reliable, safe, with decent range and CarPlay (though not Android Auto).

[-] 1984@lemmy.today 2 points 11 months ago

Hmm. In Europe nobody talks about GM for electric cars, it's all Kia now.... Do you have Kia around?

[-] MrSpArkle@lemmy.ca 5 points 11 months ago

The local Hyundai/KIA dealer dicked me around when I went to test drive a car. They also add absurd markups to the EV6. There are already headlines about KIA asking dealers not to do similar markups on the EV9.

Also the reliability track record for Kia is mixed for ICE cars, they made defective oil-consuming engines and tried to cover it up.

Their EVs show a similar pattern.

https://m.carcomplaints.com/Kia/EV6/2022/ https://m.carcomplaints.com/Tesla/Model_3/2022/

Tesla being mediocre doesn’t mean Kia isn’t shit-tier.

[-] 1984@lemmy.today 4 points 11 months ago* (last edited 11 months ago)

Yeah I know, Kia is absolutely not perfect. But feels like better then Tesla to me. They have been knocking it out of the park lately with great designed cars that look like from the future. But yes there are some reliability issues still with them too.

[-] MrSpArkle@lemmy.ca 4 points 11 months ago

Yeah I went to the Kia dealer due to those designs.

The real missing player here is Japan. But as the saying goes, Japan has been stuck in the year 2000 since 1980.

[-] sonori@beehaw.org 3 points 11 months ago

It frustrates me to no end that the automakers who are known for their boring but practical cars and who’s customer base is the most likely to want an EV are instead still messing around with hydrogen becuse the Japanese government sunk a lot of money into a nuclear hydrogen plant and can’t stand the idea of just using it for industrial applications.

Like even if it works, produces masses of cheap hydrogen and makes it cost competitive, you would still need to license and build dozens of new plants in each market you wanted to export to, which means maybe the cars become viable for export by 2030, by which time your not competing with gas vehicles but electric ones.

Once people get used to the convenience filling up for cheap at home, I suspect it will be really hard to get them to go back to going out and spending five to fifteen minutes every single week driving to the gas station.

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[-] erwan@lemmy.ml 2 points 11 months ago

Europe is large and diverse, what country are you talking about?

[-] nxdefiant@startrek.website 21 points 11 months ago

KIA sold 15,000 EV's in 2023. Tesla sold 1.8 million. That's about 0.8% of their lunch. I think the publicity is appropriately sized.

[-] 1984@lemmy.today 5 points 11 months ago

Didn't know it was such a huge difference, thank you :)

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[-] hydroptic@sopuli.xyz 5 points 11 months ago

They were first with good electric cars, but their cars all have reliability problems and tech problems.

So they weren't, in fact, the first with good electric cars?

[-] 1984@lemmy.today 6 points 11 months ago* (last edited 11 months ago)

It's all relative. When their first cars came, nobody else even had cars that could go that speed and that range. That was considered very good back then.

Now in 2024, a good electric car needs to be reliable and safe. Tesla is struggling with that and have focused their attention on their self driving capabilities, which also has had many issues and accidents.

[-] hydroptic@sopuli.xyz 5 points 11 months ago

Uh, a car always needs to be reliable and safe, not just now in the faraway future of 2024. Tesla was first because they rushed the development and refuse to acknowledge or fix the problems

[-] nxdefiant@startrek.website 11 points 11 months ago

They were first because no one else tried. It's that simple. Companies have been dicking around for decades with the hybrids, electric assist, alternate fuels, etc., and no one went whole hog before Tesla. Then* every auto maker on the planet started rushing to catch up.

Even if you discount Tesla's early lead and fast forward to 2017 when the Model 3 went on sale and GM was offering what appeared to be real competition in the Bolt, by 2021 Tesla has sold over a million 3's to GM's 100,000. And then GM had to recall all the bolts it had ever sold because they kept catching fire.

2019 is the same story with the Ford Mustang EV. Pretty decent, no real problems (other than their glass roof flying off sometimes...) but the model Y out sells it by hundreds of thousands, even beating Toyota one year for most sold globally. It's the second best selling EV SUV behind the model Y. Ford sold something like 10K of them in Q3 2023. Tesla sold over 400,000 Model Y's and 3's that same quarter.

The other car companies in the US at least just aren't putting in the effort to match those numbers. They don't want to put their money on the line.

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[-] MagicShel@programming.dev 27 points 11 months ago

Have they tried dragging the Teslas out of the environment?

https://youtu.be/3m5qxZm_JqM?si=HOIGd_LY3Juym4Fh

[-] Butterbee@beehaw.org 13 points 11 months ago

Into another environment?

[-] KingThrillgore@lemmy.ml 22 points 11 months ago

"a Minor Issue"

[-] FlashMobOfOne@beehaw.org 21 points 11 months ago

I divested from Tesla years ago.

I still feel great about it.

[-] Rivalarrival@lemmy.today 11 points 11 months ago* (last edited 11 months ago)

The wheel falls off. It falls off. It falls the fuck off. Turning your Tesla into a tripod, and spinning you into a dimension of pissed off you have never been in before in your life.

You want to make sure your mechanic isn't sick on lugnut day before letting him work on your Tesla.

[-] vexikron@lemmy.zip 11 points 11 months ago

Mhm, knows more about manufacturing than anyone alive on Earth.

I guess it'll be fun/sad to watch StarShip 3 either detonate on the launch pad or before it passes the Karman Line.

[-] MrSpArkle@lemmy.ca 8 points 11 months ago

Rockets are harder than cars, so hopefully this means Elon is too stupid to contribute anything but haughty goals while the actual engineers make sure we don’t blow up any astronauts.

[-] erwan@lemmy.ml 4 points 11 months ago

He did ask them to make the rocket pointy so it looks like the rocket in Sacha Baron Cohen's "The Dictator".

And they complied.

[-] chahk@beehaw.org 3 points 11 months ago

detonate

The term is "R.U.D." - Rapid Unscheduled Disassembly.

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[-] FaceDeer@kbin.social 1 points 11 months ago

Starship's ITF-2 launch already got well above the Karman line.

[-] vexikron@lemmy.zip 2 points 11 months ago* (last edited 11 months ago)

Well, the booster exploded below the Karman line (EDIT: Yep, 90km max alt. and detonation, Karman line is 100km), and the orbiter blew up or tore itself apart above the Karman line.

And no, the orbiter did not self destruct as part of some kind of intentional action or design by SpaceX.

It was seen on camera disintegrating before SpaceX even realized they had lost contact with it.

They probably did not engage a self destruct system on the orbiter while they were still claiming it was at a nominal trajectory when they hadnt even realized it had already disintegrated, taking multiple minutes to even realize they'd lost contact with it as pieces of it were already burning and tumbling in the upper atmosphere.

My prediction for 3 is that again at least part of the craft will blow up below the Karman line.

The full static test fires they recently did damaged the craft because the test stand wasn't designed for that the amount of force, nor for the duration they're currently testing with it, and because for some baffling reason they are not using a flame trench or proper diversion channels.

My guess is that, combined with the defects and flaws seen from the first two launches, these full power static fire tests will have damaged the craft more than they are able to repair properly in time to follow Musk's recklessly fast launch timetable, and the whole thing will blow up or have significant trajectory problems from multiple non catastrophic engine failures before the hot staging, and/or when the booster tries to do the belly flop maneuver, the fuel tank(s) or lines will rupture as happened last time, and if the abort system engages properly it'll then basically fall to the ground, or if it doesn't, it'll detonate spectacularly in midair again.

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[-] SnokenKeekaGuard@lemmy.dbzer0.com 8 points 11 months ago
[-] Nougat@kbin.social 7 points 11 months ago* (last edited 11 months ago)

"Front wheel fell off" could mean a bunch of different things here. If the wheel actually became wholly separated from the vehicle, at 15,000 miles, that would most likely be due to incorrectly torqued lug nuts after a tire rotation. Those torque specs are important, and undertorqued lug nuts can work themselves loose, putting undue stresses on the lug bolts, which snap, and there you go. Such a situation would not be Tesla's fault, rather the fault of whoever rotated the tires.

Or, "front wheel fell off" could mean something like a ball joint or tie rod end failure, which could cascade into a very unusual wheel position, easily described as "fell off," while still being connected to the car by the strut mount. That kind of failure would be Tesla's fault, and would align with the mentioned "collapsed suspensions."

In any case, the car would make incredibly horrible noises and vibrations well before a catastrophic failure. These kinds of mechanical suspension parts do not go from "perfectly fine" to "completely failed" in the blink of an eye, even if they do fail far before they should. I'm not putting the blame for the failure on the driver of the car, but I have no problem blaming the driver for letting a situation like that get to the point of catastrophic failure on a brand new car.

Edit: @TheChurn - care to tell me what I said to deserve your downvote?

[-] snooggums@kbin.social 5 points 11 months ago* (last edited 11 months ago)

His exuberance came to a “grinding halt” one day later, with 115 miles on the odometer, Jain told Reuters. As he drove with his wife and three-year-old daughter, he suddenly lost steering control as he made a slow turn into their neighborhood. The vehicle’s front-right suspension had collapsed, and parts of the car loudly scraped the road as it came to a stop.

Jain is one of tens of thousands of Tesla owners who have experienced premature failures of suspension or steering parts, according to a Reuters review of thousands of Tesla documents. The chronic failures, many in relatively new vehicles, date back at least seven years and stretch across Tesla’s model lineup and across the globe, from China to the United States to Europe, according to the records and interviews with more than 20 customers and nine former Tesla managers or service technicians.

You got a downvote from me for making shit up about something other than the issues being reported.

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[-] toothpicks@beehaw.org 5 points 10 months ago

Hilarious headline

[-] cupcakezealot@lemmy.blahaj.zone 5 points 10 months ago

they also have a minor issue about bursting into flames

[-] millie@beehaw.org 3 points 11 months ago

What if it is stinking inside?

[-] NegativeLookBehind@kbin.social 3 points 11 months ago

Backlog it, low priority.

[-] ulkesh@beehaw.org 2 points 11 months ago

This just makes me chuckle.

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this post was submitted on 01 Jan 2024
216 points (100.0% liked)

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