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[-] scrubbles@poptalk.scrubbles.tech 76 points 10 months ago

Amazing. Let's truly take it from their point of view.

The only people who care about this plugin are HomeAssistant users, so a very small subset. Those users then either

A) Already own the product, and thus are not going to cost them anything because they already bought it or B) Home Assistant users who are in the market for their product, and from experience will only buy a product if there's an HA plugin.

In what way are they losing "millions" to these 2 groups again?

I have literally made decisions on purchases like vehicles on if they have a home assistant plugin or not. For HomeAssitant users it's one of the largest factors.

[-] Semi-Hemi-Demigod@kbin.social 52 points 10 months ago

Those users don't send usage data back to Haier that they can then sell to other companies

[-] hitmyspot@aussie.zone 12 points 10 months ago

Yes, but without the plug in, they wouldn't buy the product to give the data. It's circulat logic on their part.

[-] Semi-Hemi-Demigod@kbin.social 14 points 10 months ago* (last edited 10 months ago)

I bet they're using data sales to subsidize the cost of the devices.

[-] wreckedcarzz@lemmy.world 20 points 10 months ago

Subsidize? Oh sweetheart, that's not happening - that's just more profit! Silly goose!

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[-] DeltaTangoLima@reddrefuge.com 3 points 10 months ago

It depends. My HVAC controller is a similar story to this one, and a dev has put together a plugin for HA that achieves the same thing. But it makes the exact same calls to the cloud service the OEM uses, so I'm certain they're getting the same usage data from me, regardless of the software means I use to make those calls.

[-] dantheclamman@lemmy.world 6 points 10 months ago

It is insanely petty. Perhaps they don't want people reverse engineering their APIs, but all their competitors and threat actors likely do it, just not on a public repo.

[-] utopiah@lemmy.world 5 points 10 months ago

I'm in nearly B as I usually only buy things with proper protocols, e.g Zigbee, that might not need a dedicated plugin. So obviously Haier is now a company I won't buy anything from and will actively not recommend to anything who cares about my opinion on IoT.

[-] AreaKode@lemmy.world 46 points 10 months ago* (last edited 10 months ago)

Oh no. At least there's no way for everyone in the world to make a backup before it goes dark...

[-] Steve@startrek.website 6 points 10 months ago

It would be a shame if 697 people and counting were to fork the project, it would be a real pain to serve each one of them with takedown notices.

[-] AbouBenAdhem@lemmy.world 44 points 10 months ago* (last edited 10 months ago)

TIL General Electric Appliances, Hoover, Fisher & Paykel, Aqua, Hotpoint, Leader, and Candy are all owned by the same company.

[-] reddig33@lemmy.world 27 points 10 months ago

Sad, isn’t it? For fun, look up Whirlpool, Albertsons, and Kroger on Wikipedia to see all the brands they own. No wonder prices are high when so much competition has been eliminated.

[-] APassenger@lemmy.world 4 points 10 months ago

Quick nofe: Albertsons and Kroger want to be one company. Soon.

[-] Heir_Of_Isildur@lemmy.world 1 points 10 months ago

Noted, thanks

[-] deegeese@sopuli.xyz 33 points 10 months ago

Special shout-out to LiftMaster/Chamberlain who did the same rug-pull on their customers last year.

Never trust free cloud services attached to a paid product.

[-] Stormfur@lemmy.zip 27 points 10 months ago

I was happy to see earlier, the developer commented the following:

Luckily I'm insured. I've contacted my legal expenses insurance and they're covering a lawyer for the case. I will seek advice and see how an expert assesses the situation and then proceed.

Tldr, They are going to fight this!

Source: https://github.com/Andre0512/hon/issues/147#issuecomment-1892738060

[-] RvTV95XBeo@sh.itjust.works 20 points 10 months ago

Their follow-up:

I have written to Haier to try to get some clarification and perhaps an agreement. I hope Haier will listen to us now that so many people are supporting us. Thank you all!

Dear Haier team,

you have probably noticed that my announcement to delete the plugin has met with a lot of displeasure from the community. There are a number of people who bought your appliances not only because of the good price/performance ratio, but also because they can be integrated into home assistant.

I think it would be helpful to the discussion if you could explain the following questions:

   Please provide details of WHICH clauses of terms of service does this project violate?
   What is an unauthorized manner?  
   What significant economic harm is being faced by the company? (in terms of dollar figures)
   When did these projects violate your intellectual property?

I'm sorry if some people have gone over the top, but this doesn't have to escalate and there doesn't have to be a bad reputation for your brand in the open source community.

Can we find a common solution here? Can I do something to make the plugins use the API more economically? Should we reduce the polling? I would like to release a new version that uses the API in a way that does not harm your business. You can also consider an official home assistant integration, the home assistant guys would like to get in touch with you for that. This would be a great competitive advantage within the smart home community.

I hope to get an answer and until then I'll leave the repos online.

Andre

[-] limelight79@lemm.ee 4 points 10 months ago

Dude has a good heart, that's for sure. I hope Haier sees the light.

[-] racemaniac@startrek.website 3 points 10 months ago

I love his reply, but i'm afraid history so far has shown that supporting open platforms is not a competitive advantage. The number of hackers like us in the smart home market is negligable. Proper closed platforms rake in the big money, and the public loves it.... Add on some cloud integration & a subscription to functionalities that would take a home assistant user not much time to set up, and you've got something the average customer seems to want...

Still a shit (and probably without any real legal basis) attempt by Haier, but if they're actually aiming at a walled smart home system, from an economical perspective they're probably right... And i hate that they're right....

[-] billwashere@lemmy.world 24 points 10 months ago

Not that it likely matters much but I sent them an email saying I would never purchase one of their products based on this anti-consumerism.

[-] Marsupial@quokk.au 4 points 10 months ago

I’m lazy, can you share your email so I can send a copy?

[-] Cyber@feddit.uk 22 points 10 months ago

There's clearly a lot of negative towards the company, which I agree with, but I'm not reading enough positive support for the dev...

It must be a bit daunting being on the frontline going through this

I'd guess that anyone using the plugin could help them feel supported in these situations by contributing on their "Buy me a coffee" link...

https://www.buymeacoffee.com/andre0512

[-] utopiah@lemmy.world 7 points 10 months ago
[-] TimeSquirrel@kbin.social 21 points 10 months ago* (last edited 10 months ago)

You know what that means, soldiers. Clone, clone, clone the repo, far and wide, online and offline. Fuck 'em. Give them the PirateBay whackamole treatment.

For your convenience, from the article:

https://github.com/Andre0512/pyhOn
https://github.com/Andre0512/hon

[-] DeltaTangoLima@reddrefuge.com 21 points 10 months ago

"Specifically, the plug-ins are using our services in an unauthorized manner, which is causing significant economic harm to our Company."

Presumably, they don't charge customers extra for hOn, so surely the only people using it via HA are the same people that would otherwise have used their (presumably) shitty app that isn't meeting the customers' needs in the first place?

Not clear on how this causes them "significant" economic harm. Dick move.

[-] Windswept@lemmy.world 27 points 10 months ago

Loss of 3rd party data sales from the tracking embedded in their apps would be my guess.

[-] DeltaTangoLima@reddrefuge.com 2 points 10 months ago* (last edited 10 months ago)

Yeah - in an ideal world, the dev would have the means (and legal standing) to challenge this, just to force the fuckers to admit it in court.

Not that it isn't written into their ToS somewhere - just would love them to admit exactly how that harms them so much, financially speaking. Shine a light on the whole thing.

[-] Rehwyn@lemmy.world 16 points 10 months ago* (last edited 10 months ago)

The only way I see a company like this having "significant economic harm" from you not using their free app is if 1) they eventually plan to charge a fee to use the app or 2) they profit from data their app collects about you (third party data sales, for example).

Not something I'm interested in either way, so they've lost a potential customer.

[-] Jaysyn@kbin.social 3 points 10 months ago
[-] DeltaTangoLima@reddrefuge.com 2 points 10 months ago* (last edited 10 months ago)

Looking at the brands they already own, it's not hard to picture a future where they'll own a brand I want to buy.

Although, I'm really interested (and haven't done reading up on hOn yet) - just what level of automation are people looking for on their appliances? I used smart plugs with current measurements, so I can easily get HA to just tell me when my washing machine or dishwasher are finished.

What else are people doing with hOn in HA?

[-] leaskovski@kbin.social 2 points 10 months ago

Im expecting that HA provides a better experience because it might be hitting their services more than their own app, and they haven't costed the resources for hosting their service to include those extra requests coming from HA?

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[-] 4am@lemm.ee 20 points 10 months ago

Some enterprising engineer should start selling replacement control boards for these units. Like, drop-in, solder-on clones with 100% open source control firmware, linked with an ESP32. Zigbee/Zwave/Wifi+MQTT. I don’t mind, I’ll buy their unit and throw out their shitty controller. They’re not gonna DRM the compressor, are they?

Hell, if someone does that I’d consider opening a shop where I flip “refurbished” units with the open source board in em.

[-] MirthfulAlembic@lemmy.world 17 points 10 months ago

They're not gonna DRM the compressor, are they?

Please don't give them ideas.

[-] domi@lemmy.secnd.me 3 points 10 months ago* (last edited 10 months ago)

It's what was done for Panasonic ACs: https://www.espthings.io/index.php/2023/09/02/esphome-panasonic-climate-interface/

I'm sure somebody will take a really close look at Haier ACs now.

[-] Maalus@lemmy.world 1 points 10 months ago

There is no market for doing this at all, why would any company worth their salt do it?

[-] BOFH666@lemmy.world 20 points 10 months ago

Well, they just lost some customers..

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[-] Xatix@lemmy.world 13 points 10 months ago

I just used their Feedback form to tell them what a shitty practice that is and that I will never use their products again.

[-] jaschen@lemm.ee 9 points 10 months ago

When will companies learn that you don't fuck with developers.

[-] Maalus@lemmy.world 3 points 10 months ago

When it actually backfires. Right now, no company was actually hurt by doing stuff like this - quite the opposite, they get a boost since they close down their ecosystem further forcing people to buy their stuff.

There will be "boycotts" but in reality it will blow over in two to four weeks, with people forgetting "an outrage" that didn't reach 99% of their target users at all.

[-] Damage@feddit.it 7 points 10 months ago

eh, another one for the blacklist... it's getting difficult.

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this post was submitted on 18 Jan 2024
404 points (98.6% liked)

homeassistant

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Home Assistant is open source home automation that puts local control and privacy first. Powered by a worldwide community of tinkerers and DIY enthusiasts. Perfect to run on a Raspberry Pi or a local server. Available for free at home-assistant.io

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