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Apple Plans to Stop Providing Customer Support on Twitter and YouTube (www.macrumors.com)
submitted 1 year ago by octalfudge@lemmy.world to c/apple_enthusiast@lemmy.world
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[-] malloc@lemmy.world 119 points 1 year ago

Would be nice if companies can spin up their own (lemmy|mastodon|...) instances and push out releases there. No more "blue check marks" to verify authenticity or relying on the platform to be stable. If it comes from @public.apple.com, then it's guaranteed to be authentic.

[-] thal3s@sh.itjust.works 33 points 1 year ago

If it’s good enough for the BBC and the German government, then it’s good enough for large corporations.

Plus, there was just a post earlier today where someone was showing X/Twitter was asking for $1000 a month to verify their business account. Why would Apple ever pay that?

[-] affiliate@lemmy.world 2 points 1 year ago

because to them $1000/mo is the equivalent of paying a subscription with your pocket lint

[-] bobman@unilem.org 3 points 1 year ago

They still wouldn't pay it if they can find a way around it.

[-] affiliate@lemmy.world 3 points 1 year ago

i agree that apple probably doesnt want to throw $1k/mo into the trash, but if you were to take a detailed look at all of the money apple spends each month, you would likely find a lot of waste that is harder to justify than having a verified presence on twitter. not saying i agree with them hypothetically spending $1k/mo on twitter, but if you're running a multinational corporation that pulls in almost $400 billion a year, you most likely wouldn't care too much about where 0.000003% of your annual revenue is going.

[-] DrQuint@lemm.ee 3 points 1 year ago

Also they can additionally see subdomain accounts as a verification service.

The point of Twitter was they didn't have to do it themselves tho. Company websites weren't a thing back in the past bur became one for the same reason they later got Twitter. The suggestion of self hosting is, in a way, somewhat of a step back. But they SHOULD be doing it.

[-] greendakota99@lemmy.world 35 points 1 year ago

This is a clickbait headline. The full information is: “Apple is planning to eliminate social media support advisor roles across Twitter, YouTube, and the Apple Support Community website…”

The headline is expecting people to click to read what Twitter and YouTube did to piss off big daddy Apple however they are also eliminating their own community website.

[-] KairuByte@lemmy.dbzer0.com 22 points 1 year ago

I think the fact that they have an iMessage endpoint dedicated to support should be enough, on top of the on-site and in-person options.

If you’ve got a device to ask for support on YouTube or Twixxer, you’ve got a device that can at the very least open up a chat on their site. If not connect directly within iMessage.

[-] Stalins_Spoon@lemmygrad.ml 13 points 1 year ago* (last edited 1 year ago)

Apple already has a Mastodon account for Webkit, so it’s possible.

[-] bigdog_00@lemmy.world 7 points 1 year ago

Actually this is pretty wild to me, when did this come about?

[-] cholesterol@lemmy.wtf 4 points 1 year ago

It says it was created Jan. 10th 2023

[-] habanhero@lemmy.ca 8 points 1 year ago

What's Twitter?

Let me ask my fellow X-Reys... Dang, it's down.

this post was submitted on 30 Aug 2023
234 points (96.4% liked)

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