I have used zammad for basically the same thing, looks nice and it's simple.

Honestly this, its the reason we have it. Though mobiles a pain. I will simply say Zammad

I didn't need this. Now im setting it up... Thanks :D

First realvnc does a bait and switch with rport, then netgate pulls more stupid crap. Guess its time to buy an opnsense appliance just to show how much better they are as a company.

Set the max ark size to something like 2GB if that's what's eating the RAM