Slow your roll captain conspiracy. That sounds like lunacy.
It's way more likely that illegal aliens transported this ship under the cover of night to cover up the melting of the steel beams by jet fuel. They don't just crumple like that on their own after all. We've known all along these cargo containers are hollow on the inside.
Jesus christ these headlines mislead everything.
They were using machine learning to try and figure out what people were buying. Machine learning has lots of errors until you train it. The "hundreds of workers" were training it by telling it what each thing was. E.g. it was creating training data for it to learn from.
The goal was to train ML enough so that humans were rarely necessary, obviously.