A Transcend Storejet external HDD has this software:
RecoveRx_v2.6.zipRecoveRx_Win_4.3_setup.exeSecureEraseTool_Win_v1.10_setup.exeTranscendElite_Win_v4.28_setup.exe
I am offline, so I went to a public library to fetch the above files. Early in the installation process the piece of shit tries to connect to the Internet and craps out when it discovers there is no Internet connection. WTF?
It’s a nasty trend. I’ve seen other drivers and various hardware support tools pull this shit in recent years.
Is it legal? Seems questionable considering:
- They use deception. The packaging for the harddrive probably does not have an “Internet required” disclosure, nor would any reasonable buyer expect Internet to be required to use a hard drive. Then they use deception again when you download the tools. I am led to believe I am downloading a “SecureEraseTool” and a “TranscendElite” software package, but in fact these are just proprietary download managers pretending to be tools.
- (GDPR regions) By forcing you to needlessly access the cloud with their proprietary tool, they collect your IP address and whatever else that download manager collects to share with them. This does not seem compliant with data minimization.
Tech discussion unrelated to the forum topic
Why are those tools needed (you might wonder). The drive is in a shitty state. It’s in a usb3 enclosure and was usb-attached to 3 different machines:
- linux laptop with usb3 expresscard, attached both with and without supplemental power. The drive spins, LED on the enclosure blinks rapidly, it gets a device handle and
/var/log/kern.log shows it was detected okay. Running fdisk on the unmounted drive just hangs for ~10—15′ before timing out. Reattaching and trying to mount it also causes a long ~10—15′ hang before it gives up.
- win7 one two different machines: spins forever, LED blinking rapidly. Windows never gives up and it never gets recognized or mounted.
So I wanted to first try the official tools to see how they react to the drive. Since they turned out to be a piece of shit, I will probably try next:
- Remove the drive from the enclosure and attaching directly to a real SATA bus (not one of those shitty SATA-USB adapters and not a SATA-PATA drive bay adapter, even though those would be easier. I will put it on a proper SATA bus because the SMART diag stuff is often crippled when going over a bus adapter of some kind.
- Run the DOS Ultimate Boot CD, which (IIRC) is still the king of disk diagnostic tools.
- See what
smartctl does.
- Try zero-filling with
dd
⚠ Avoid Transcend products for being anti-consumer
Anyway, the main point of this thread is to expose the shit Transcend pulls by shipping download managers that masquerade as tools. It’s a shitty practice because:
- The tools are forever dependent on the supplier keeping a host running. Not only to snoop on you but so to do a sneaky form of designed obsolescence. When your drive model is old enough to need the tools, that is when they will pull the plug. You only think you have the software, until it’s game over. You lose autonomy and control over your own product without knowing it.
- Discriminates against offline people.
- Discriminates against tech illiterates, who rely on the easy tools and cannot handle tools like
dd, smartctl, and UBCD.
- Assaults right to repair. No right to repair laws are good enough to think of this kind of dark pattern.
- Obsolescence by design. If you cannot install the tools you need to keep the device running, they are effectively bullying you into buying your way out of the problem.
