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[-] Tenniswaffles@lemmy.blahaj.zone 12 points 1 month ago

If you were working tech support of course you're going to interact with more "tech illiterate" people. That doesn't mean the "most people" are tech illiterate, you were just dealing with a high volume of them, giving that impression.

[-] Old_Yharnam@lemmy.world 1 points 1 month ago

Oh yes, please tell me more about my personal experience, random stranger. Obviously, I’m going to come across more tech illiterate people on the phone, but to the extent that I did for the dumbest reasons would be enough for me to conclude that yes, most people have no clue what they’re talking about or what they’re doing. Literally way less knowledge than they should.

[-] Tenniswaffles@lemmy.blahaj.zone 1 points 1 month ago

You came across many very dumb people, therefore most people are dumb. Seems logical. I work with thousands of meat workers, therefore most people must be meat workers. Your experience is more or less selection bias.

[-] Old_Yharnam@lemmy.world 1 points 1 month ago

OK, I shouldn't have mentioned my past job, but it goes way beyond just tech support. The tech support experience just highlights the fact that most people are tech illiterate. There are studies that literally confirm this. https://www.nngroup.com/articles/computer-skill-levels/

[-] Waraugh@lemmy.dbzer0.com 1 points 1 month ago

It’s really bad though. Have you ever seen this study?

https://www.wyliecomm.com/2022/03/technology-literacy-skills/

this post was submitted on 29 Sep 2024
809 points (97.6% liked)

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