But in business you’re supposed to read emails to know what you’re supposed to do.

So often I get a set of instructions that's missing information, out of date, or deliberately misleading.

I'm often on the line with support walking through the steps and saying "How did you get from D to E?" and then finding out there's a second secret set of instructions only tech support has - possibly even a different website or application - that they don't want to tell you about unless you're talking to an agent for some reason.

Menus have the descriptions of what you want to eat but no one reads them

Sometimes. Often they do not. They also regularly use shorthand or code.

My favorite is a series of red chili peppers next to a menu item. If I order the 1 pepper meal, am I going to be shitting blood for a weak? If I order the 5 pepper meal, are you going to White Guy Spicy it for the table because not everyone looks like they can handle it? It's anyone's guess. If I don't explicitly see the words "peanut" or "shellfish", am I confident it won't have allergens?

Why even have a waiter if you're not allowed to ask these questions, anyway? Just make everything a vending machine.