this post was submitted on 17 Mar 2025
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Customer is mistakenly accused of text spamming for repeatedly replying STOP to political texts (www.phonearena.com)
submitted 23 hours ago* (last edited 23 hours ago) by cm0002@lemmy.world to c/technology@lemmy.world
18 comments fedilink hide all child comments
 

A Visible customer was recently the victim of what seems to be a misunderstanding of the company's automated spam detection system. According to the user, after working with customer service to reactivate an account, the response from the company alleged that the deactivation was due to the account being flagged for excessive text messaging — or spam, as that is against the company's terms and conditions.

However, there is one problem: the user states this wasn't spam, but rather they were responding "STOP" to a barrage of unsolicited political messages. This situation has highlighted a potential conflict between automated spam detection systems and legitimate user responses, especially in the context of increasing political text messaging.

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[–] SMillerNL@lemmy.world 22 points 22 hours ago (4 children)

I’m pretty sure the US has a law that requires people to stop texting you after you send STOP. Additionally, service providers like Amazon will just remove subscriptions if they receive a STOP.

[–] EncryptKeeper@lemmy.world 39 points 22 hours ago (1 children)

That would be really useful if the people behind these texts were subject to US laws.

[–] DogEarBookmark@reddthat.com 9 points 21 hours ago

Or STOP meant "stop," not "yes daddy give me more texts"

[–] ThePantser@sh.itjust.works 35 points 22 hours ago (2 children)

the US has a law

Laws? What about them? We don't follow laws here anymore.

[–] Ulrich@feddit.org 1 points 7 hours ago

Can't remember ever hearing about spam calls being prosecuted. And judging by the volume I think its fair to assume they never are.

[–] gibmiser@lemmy.world 6 points 21 hours ago

To be fair, we only selectively enforced them before. And now we selectively enforce... worse shit.

[–] echodot@feddit.uk 3 points 20 hours ago (1 children)

Yes but they're all based in India so it doesn't matter.

[–] Ulrich@feddit.org 1 points 7 hours ago

90% of mine are local.