this post was submitted on 02 Sep 2025
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When you get a refund it doesn't include shipping. So yep.
Under EU consumer law, it’s a requirement for the seller to refund you the shipping cost as well, unless you paid for extras like faster delivery. I understand that’s not a thing in the States, though.
What? I had no idea? So that should be automatic, but I don't recall this being offered last time I considered a refund for something I paid shipping on. How would one refer to that to have the company accept those terms?
Edit: wait, you mean just the shipping of how the product got to you? Or also the shipping to send back the product for a refund?
That honestly sucks. Like it's fine for inter EU shipping but seems like it will result in a lot of products straight up being unavailable in Europe eventually.
Yep it’s the return shipping that gets you. I order from REI but the closest store is 2 hours so I go 1-2x a year. Often my orders have free shipping but return shipping is prohibitively expensive. This keeps me from buying some things from their online store, either waiting to go in person or ordering it somewhere else. Or most likely, paying a bit more to get something similar locally.
Contact your CC company. My wife recently had to return a box to France and it cost her $75 of her $200 refund. She later found out her credit card would have covered the shipping if she had called them first.
Exactly this. I’m dumb, but I ain’t stupid.