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Cities Skylines 2: "Beach properties assets are all gone and my city is screwed. Thanks a lot."
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I guess, but so the owner chose to get a refund, right? If so then that's to be expected, if that's the case then I don't see what the fuzz is about. Unless the refund was forced onto the customer.
The refund was forced. Players didn't choose it.
Well then my opinion stands, that's pretty shitty. The choice to refund should ultimately lie with the customer not with the company.
I think the refund would have been right to do from the company side once everything was prepared - it wouldn't be right for them to keep any money from customers after the content has been integrated into the base game. But only once they are sure nothing will break due to the refund.