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Ottawa taxi lawsuit finds City negligent in allowing Uber to operate in 2014 (ottawa.ctvnews.ca)
submitted 7 months ago by sbv@sh.itjust.works to c/ottawa@lemmy.ca
17 comments fedilink hide all child comments

"The evidence establishes that the City knew that its failure to properly enforce the 2012 Bylaw would likely cause harm to the taxi industry.

"A multinational giant was invading Ottawa, and because of the City's unpreparedness and its lack of efforts to develop a plan to enforce the 2012 Bylaw, the City's enforcement efforts against Uber drivers were ineffective."

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[-] Fiivemacs@lemmy.ca -1 points 7 months ago

I've written them and any company off that doesn't have a phone number just because of that experience. It wasn't a lot of money and I did end up getting it back, but that's as the day I realized if a company is mostly if not all internet facing (no phone or chance at human intervention), then they have a hard time getting me to even consider being a customer.

I'm sure Uber is fine and I don't blame any drivers (obviously). It's just crappy flaw in all communication is via internet.

[-] bionicjoey@lemmy.ca 1 points 7 months ago* (last edited 7 months ago)

I say this with no malice or ill will toward you, but rather simply as an involuntary biological response to reading your comment: "Okay Boomer"

Seriously, there are a lot of reasons to hate Uber and say it's an awful company. But them not having a phone number is certainly not one of them.

[-] cm0002@lemmy.world 1 points 7 months ago

Right lol, a phone number doesn't mean shit. I've had plenty of horrible customer service from companies with even multiple regional phone numbers and I've had plenty of phenomenal customer service experiences from email/chat only places lmao

[-] Fiivemacs@lemmy.ca -1 points 7 months ago

At least you can contact the company when you don't have an account...

Every try getting a hold of a company that has no phone/email support, you have no account and somehow had fraud on your card from said company?

Login to get help...oh wait

Check out twitter for support, again, no account.

It's bullshit. Companies cannot be held accountable if you can't get a hold of them.

[-] cm0002@lemmy.world 2 points 7 months ago* (last edited 7 months ago)

Yea, OK Boomer lmao

I just went to the Twitter support page (logged out) and was able to find multiple ways to submit a variety of support tickets.

Every try getting a hold of a company that has no phone/email support, you have no account and somehow had fraud on your card from said company?

Why would you need to? Just report the fraud to your bank, it'll prob result in a charge back, but if it's a company you have no business with, then what does that matter.

It's bullshit. Companies cannot be held accountable if you can't get a hold of them.

LMFAO you're not holding any company accountable through their customer service, if accountability is what you want then you either need a lawyer, be a lawyer, see if the media will report on it or have enough of a social media presence that your complaints will be loudly publicly heard

This is the most boomer comment I've seen in a long time, bet you also say "If you need a job, just print out your resume and ask to speak to the manager at their location" lololol

[-] Fiivemacs@lemmy.ca -2 points 7 months ago

For sure it is...

You're defrauded by a company you ATTEMPTED to do business with.

They force you to make an account to get help. Can't create account because 'email used', try forgot password, can't because account doesn't exist.

The fuck you do now? Call or mail the company or show up in person.

Oh wait, the company has no physical locations. They want you to sign up. Repeat process above of getting fucked around

Email general support, won't help without logging in.

Try to call, oh shit they are too cheap to have a phone.

It's a problem...sad you can't see if because you haven't been fucked by it yet

this post was submitted on 13 May 2024
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