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First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down. (www.bloodinthemachine.com)

submitted 4 months ago by Fontasia@feddit.nl to c/aboringdystopia@lemmy.world

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cross-posted from: https://lemmygrad.ml/post/4856141

We live in a sci-fi dystopia.

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[-] Vinny_93@lemmy.world 28 points 4 months ago* (last edited 4 months ago)

What the actual sh*tnuggets

Edit: I did some further research for different sources and can't seem to find the same article anywhere. I can only find one that says they will use AI to alter hostile tones from call center employees.

[-] Th4tGuyII@fedia.io 8 points 4 months ago

Honestly that doesn't sound much better - essentially whitewashing the vocals of call centre employees to make them sound more pleasant to horrible customers

[-] scytale@lemm.ee 3 points 4 months ago

Like a face filter but for your voice.

[-] Speculater@lemmy.world 3 points 4 months ago

No cap, I'd use that.

[-] andrew_bidlaw@sh.itjust.works 1 points 4 months ago

A happy voice tells the customer to take the plugged in product with them once they want to take a bath.

this post was submitted on 19 Jun 2024

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