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[-] blunderworld@lemmy.ca 330 points 2 months ago

If my retail experience is any indication, acknowledging customers in this situation is a bad idea. Before you know it, the conversation turns to "I just need one thing!" Or "I promise I'll be really quick!" and you have to become the asshole to tell them no... Even though the store hours are clearly listed on the front door.

Or if you agree even once, the conversation could easily become "but you did it for me/my friend last time!"

I've literally had people sneak into the store using an exit, then act all indignant because I tell them to leave. You give some of these fuckers an inch, they'll take a mile.

[-] dharmacurious@slrpnk.net 119 points 2 months ago

My favorite way out of that situation was to tell them that the registers were automatically shut down at closing. Literally no way to ring up a purchase. It worked most of the time

That's why there's the JADE acronym. You never justify, argue, defend, or explain. That makes them think there's a chance if they just counter every single thing you say.

[-] LunarLoony@lemmy.sdf.org 28 points 2 months ago

"Can't you just do it on paper?"

[-] Stamau123@lemmy.world 41 points 2 months ago
[-] TriPolarBearz@lemmy.world 24 points 2 months ago

Sure, just let me buy this one thing first.

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[-] dohpaz42@lemmy.world 24 points 2 months ago

I usually lead with, “That’s out of my control,” or “that’s above my pay grade.” Most of the time people get it.

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[-] MutilationWave@lemmy.world 45 points 2 months ago* (last edited 2 months ago)

They did it for me last time is the bane of all service jobs. I managed a pizza place for years that would sometimes get up to over 200 food products per hour. You could see about the first 20 of them at a time on the screens. There was no way to indicate modifications that weren't available in the POS. I personally trained every new employee on phones and till.

I would tell them you're going to talk to a lot of assholes. There will be the person that wants extra cheese on their cheesesticks. You have to tell that person no. You cannot sell anything that can't be entered into the computer.

Every day during the insane dinner rush I'd either get employees coming over to say hey extra cheese on the cheesesticks on order 215. We're on order 175. There is no way those cheesesticks are going to get extra cheese.

No time to correct the employee, no time to call the customer back. Or the other which was worse. The customer would escalate the call to me. "They did it for me last time!"

I'm stuck on the phone with this piece of shit and I can't be firefighting. The fires grow. Sometimes they get so bad we have to stop production to get back on track. This means we get so far behind that I'll have to stay an extra hour or two to right the ship. For no extra pay. The customers get pissed as the wait and delivery times increase. Escalations to management increase. The whole place is engulfed in flame. Next thing I know I've been there for 12 hours for no extra pay.

Wasted my fucking mid 20s to early 30s there. It permanently ruined my mental health. It turned me into an alcoholic.

I could rant endlessly and I have so many stories.

[-] intensely_human@lemm.ee 29 points 2 months ago

The customers get pissed as the wait and delivery times increase. Escalations to management increase.

One rule I try to remember is that overserving Customer A means underserving Customer B.

This is also true for traffic, where being overpolite to the person in front of you means screwing over the people behind you.

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[-] Rhynoplaz@lemmy.world 35 points 2 months ago

Yup! You learn REAL fast, that if you just don't make eye contact they'll eventually go away.

[-] CileTheSane@lemmy.ca 33 points 2 months ago

When I worked at McDonald's I used to keep the DriveThru headset on after closing while I was doing paper work to tell people "sorry, we're closed" if they drove up to the speaker board. (Mind you, the building lights and menu board lights are off at this point. Something we call a "clue".)
That stopped after one too many people screamed "FUCK YOU!" into the speaker board (for us following our posted hours and me politely informing them instead of ignoring them.)

You quickly adopt a policy of "just ignore them and they'll figure it out."

[-] Snowclone@lemmy.world 23 points 2 months ago

There's also a lot of stores with a policy that tills can't be counted or processed unless everyone is accounted for and all doors locked, if you have to reset that process it can be an extra hour of work.

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[-] baggachipz@sh.itjust.works 153 points 2 months ago

Everyone should work food service and retail at least once in their lives. It would give perspective to, and teach respect for, what those workers have to endure.

[-] UmeU@lemmy.world 61 points 2 months ago

The worst part of retail/food service is the inescapable feeling of dread when you stare down the endless abyss of being stuck in that job day in and day out, forever, until you die. Only by resigning yourself to that fate does one gain the perspective needed to truly sympathize with the working class.

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[-] Caesium@lemmy.world 50 points 2 months ago

fuck the draft, make everyone spend a year or two in the service industry after high school

[-] RememberTheApollo_@lemmy.world 30 points 2 months ago

From the bottom up. No skipping washing dishes, cleaning out the walk-in cooler, scraping grills, cleaning fryers… Yeah, front of house has its own difficulties, but it’s a lot easier than the grunt work in the back.

[-] scrubbles@poptalk.scrubbles.tech 31 points 2 months ago

I don't think we need to compare. Both suck, and both teach valuable life skills. Back of house how terrible you can be treated by corporate overlords and management with some of the worst jobs. Front of house teaches you how terrible you can be treated by the general public. I have both scars on my hands from molten grease and I've been screamed at by old ladies because corporate raised the senior coffee price from 49 to 53 cents. Both show you how awful different things can be.

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[-] Fredselfish@lemmy.world 129 points 2 months ago

They mad because they wouldn't acknowledge them or service them after the placed closed? What fucking Karen.

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[-] AA5B@lemmy.world 112 points 2 months ago

Sometimes it’s just pure obliviousness and you really need to speak up.

One of my embarrassing moments was shopping at a teacher store to supply my ex’s classroom. We were kind of enjoying the afternoon so taking our time, no big deal. Then the store people started coming over more frequently to ask if we needed help. No thank you. Eventually we make our way to the register and were shocked to discover the store closed half an hour ago. wtf, why didn’t someone kick us out, or at least stop being so damn polite and tell us they were closing since we clearly didn’t realize it? I’ll never forget the cringe of keeping people so late, and we were just enjoying leisurely shopping that could have finished long since

[-] lemmyseikai@lemmy.world 66 points 2 months ago* (last edited 2 months ago)

I worked retail at a store that had a rule that we DO NOT rush customers out if they come in before we lock the doors. We were NOT allowed to mention we were closed and we were NOT allowed to roll out merchandise to the aisles.

Corportate was confused on how our store had so much overtime when customers would regularly walk in a minute before close, stay an hour and buy nothing.

[-] prettybunnys@sh.itjust.works 30 points 2 months ago

Worked at a staples store in the early 2000s and we’d make an announcement that the store was closing 30 minutes before, 15 minutes before and then another when we closed.

Nobody was rushed out by employees but we still let them know.

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[-] ArmoredThirteen@lemmy.ml 29 points 2 months ago

My favorite tactic used by several of the coffee shops near me is they start slowly turning the music louder. People naturally start leaving once it's too loud to think or talk. Place I used to work at we'd turn off half the lights and everyone would just show up at the register no confrontation needed. People were fine with it a vast majority of the time but occasionally there would be someone who asked us to turn the lights back on so they could keep shopping

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[-] Nurse_Robot@lemmy.world 74 points 2 months ago

Whenever this is posted, a couple Karen's crawl out of the primordial ooze to remind us they've never worked retail and are incapable of empathizing with the workers (I count 2 of them in this comment section right now). I could never work retail again, people like this are as soul crushing as the manager who will reprimand you because of their 1 star review

[-] hate2bme@lemmy.world 52 points 2 months ago

Had people knocking on the door 2 minutes before we opened the other day. I acted like I didn't see them and waited until 1101 to open just to be petty.

[-] technomad@slrpnk.net 41 points 2 months ago

People like that will be mad either way. There's no right answer.

[-] Phegan@lemmy.world 29 points 2 months ago

They were closed, they don't owe you shit.

[-] Qbanrev@lemmyf.uk 26 points 2 months ago

I hate bad customer service but this isn't it. Complain about a cold 6.99 fastfood burger or a racist server who won't serve you. (3 times in the last year for me🤣)

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[-] paddirn@lemmy.world 26 points 2 months ago

“I knew I got there too late, but they didn’t even acknowledge me to tell me what I already knew and which was completely obvious due to the locked door and lack of acknowledgement. How rude!”

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this post was submitted on 01 Sep 2024
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