338
submitted 10 months ago by ZeroCool@feddit.ch to c/technology@lemmy.world
top 50 comments
sorted by: hot top controversial new old
[-] Mr_Blott@lemmy.world 143 points 10 months ago

Is this some sort of American thing I'm too European to understand?

[-] NateNate60@lemmy.world 115 points 10 months ago

Yes, it is. That's because companies like trying unpopular policies in America first before moving them to Europe.

[-] 1smoothcriminal@lemm.ee 32 points 10 months ago

Yup, thats because the EU actually protects their consumers unlike the great ol' US of A

[-] NateNate60@lemmy.world 17 points 10 months ago

It depends. If the company dives in headfirst with anticonsumer practices in the EU, you're correct; EU institutions will regulate them out. But there's a much smarter strategy that works more often than I think you'd like to admit:

  • Start said anticonsumer practice in the USA
  • USA is slower to enact legislation against it
  • US customers get used to it
  • Inch EU customers into said practices
  • When confronted, point to the USA and say that the Americans are fine with it so it must not be that bad.
  • 50% of the time EU regulators respond with "oh, alright then". The news of said practice being introduced into the EU appears on The Register for a day and then everyone forgets about it. Most EU consumers don't realise it happened.
[-] realitista@lemm.ee 10 points 10 months ago

To do this in the EU would mean breaking the law, which mandates 14 days of free returns with no requirement to justify the reason whatsoever, so I'm pretty sure this wouldn't work ;-).

load more comments (2 replies)
load more comments (1 replies)
[-] Arcane_Trixster@lemm.ee 34 points 10 months ago

You guys don't drunk-order a bunch of useless shit then expect to return it for no cost once buyer's remorse sinks in?

[-] Knusper@feddit.de 40 points 10 months ago

Point is, we have laws enforcing that possibility. It's not goodwill from companies...

load more comments (1 replies)
[-] marshadow@lemmy.world 120 points 10 months ago

So companies will stop lying in the sizing charts, right? Right?

If the sizing chart says size M fits a 28” waist and the size M is actually 32” in the waist, their lying ass should pay the return shipping.

[-] Telodzrum@lemmy.world 26 points 10 months ago

Mankind will die out before vanity sizes do.

[-] Pxtl@lemmy.ca 13 points 10 months ago

I'd argue that in those cases the product is straight-up defective. I mean it was falsely advertised. Expecting me to pay returns in that case is absurd.

load more comments (3 replies)
[-] afraid_of_zombies@lemmy.world 55 points 10 months ago

I will continue to only deal with companies that offer free returns.

[-] nutsack@lemmy.world 16 points 10 months ago* (last edited 10 months ago)

an understandable personal policy, but a lot of small businesses can't compete with these companies. my margins are thin and my products are expensive, so if I accept a return from a customer i am losing money. the cost of producing the item that got returned is not recuperated it's just gone.

[-] afraid_of_zombies@lemmy.world 8 points 10 months ago

I am not sure what to advise. It isn't personal.

[-] nutsack@lemmy.world 11 points 10 months ago

I just think it's something interesting to think about. there's a lot of things that gigantic companies do in order to eat small business that can't afford to.

[-] wjrii@kbin.social 46 points 10 months ago

To be clear, what’s under discussion is free shipping on returns. And fine, whatever. It will be annoying, but if the price of returning in the same packaging is known at purchase time, I’ll survive and adjust my shopping with that vendor as necessary.

[-] shatteredsword@lemmy.world 15 points 10 months ago

If free shipping on returns disappears, I won’t shop online anymore

[-] Odelay42@lemmy.world 9 points 10 months ago

Easier said than done for a lot of folks. Online shopping put a lot of malls and other stores out of business. Good luck finding clothes anywhere but Walmart and the Internet.

load more comments (2 replies)
[-] makyo@lemmy.world 4 points 10 months ago

The thing I'm most likely to stop buying online without free returns would be clothing. Online clothing retailers should 100% know that a purchase is never final until the person gets it and tries it on. It's too common to have to send items back for fit - I'd just start going to the store and trying it on there again instead of paying for each return.

[-] Vorticity@lemmy.world 41 points 10 months ago* (last edited 10 months ago)

I do buy some items without free returns but I will NEVER buy things like clothes or shoes without free returns or an option to take them to a physical store for free.

There is a reason that brick and mortar stores have changing rooms.

Likewise, there is a reason that, back in the day, mail-order clothing companies like L.L. Bean had ridiculously good return policies. They wouldn't have gotten any business without them.

[-] restingboredface@sh.itjust.works 16 points 10 months ago

Exactly. It would be more acceptable to have paid returns if 1)clothing photos and descriptions were more accurate and 2) if sizing was consistent within and across brands.

But I should not get punished because your company wants to make your size 6 in the measurements of a typical 10 so that you can inflate egos and sell more stuff.

load more comments (1 replies)
[-] realitista@lemm.ee 28 points 10 months ago

Not in the EU it's not. It's law here.

[-] mca@lemmy.world 27 points 10 months ago

No, it’s not. You have the right to return it (Dutch: herroepingsrecht) but the cost of returning can be at the expense of the buyer when stated on their webshop. Check their ToS

[-] realitista@lemm.ee 5 points 10 months ago

Okay yes if we are talking about shipping then that's true.

[-] mca@lemmy.world 8 points 10 months ago

The article and the referred articles are about the return shipping fee, not about handling and so. For example, fashion retailer H&M are beginning to charge European countries too, perfectly fine with the law :)

load more comments (1 replies)
[-] krush_groove@lemmy.world 9 points 10 months ago

Where consumers and employees have rights.

[-] AlexWIWA@lemmy.ml 25 points 10 months ago

Guess I just won't buy online then. Not worth the risk

[-] half_built_pyramids@lemmy.world 25 points 10 months ago

Returns are really bad you guys. Independent research from this federation shows it's like.... 800 billions. That's a scary number, right?

Scooby Doo mask reveal.

[-] some_guy@lemmy.sdf.org 22 points 10 months ago

63% of consumers said they order multiple sizes or versions of the same item, with the intention of returning what they don’t want, according to Narvar.

Holy fucking shit. The degree of waste is astonishing. I can't believe this number is so high. Fuck everyone who does this.

[-] Blackmist@feddit.uk 22 points 10 months ago

But that's what happens when you make your clothes to sizes that have no relation to the bodies that go in them. Especially for women. What the fuck is a 12?

When I go to a shop, I try on maybe ten pairs of shoes that are all my size before I find a pair that fit my feet and I can actually walk in.

There's no waste there, it's like one extra journey to your house when you buy something, no matter how many things you're sending back. The real waste is when the shop just throw it away because it's cheap shit not worth processing back into stock.

If it's such a hassle, maybe don't sell clothes online. Put it back in the high street where it belongs.

[-] Alexstarfire@lemmy.world 11 points 10 months ago

I'm a guy and bought various kinds of 32x32 jeans from Old Navy. None of them fit the same. Some were too tight, some needed a belt, some fit perfectly. If a company can't even have consistency there is no hope for it in an entire industry.

[-] FaeDrifter@midwest.social 7 points 10 months ago

That sounds like more effort than just going to the fucking store.

Or better yet a thrift store. There is for a massive surplus of clothes and even Goodwill's have brand new brand name clothes for a few bucks, all over the place.

[-] Wisely@lemm.ee 6 points 10 months ago

I can't go to stores because I need tall and extended sizes that I have never found in a physical store. Not even for shoes. So online is my only option, and even then there isn't much choice.

Still I only order one at a time by carefully reading the sizes and taking my own measurements. Usually I don't need to make a return. If I do it is usually such a bad fit that I give up on buying it anyway after returning.

load more comments (2 replies)
[-] Pxtl@lemmy.ca 20 points 10 months ago

Okay. We need to get clarity here -- if a product is being returned because it just wasn't compatible with the purpose I had in mind? Like pants that don't fit? By all means, charge me for return.

But if the product is defective? No, you pay for that. You sent me garbage, you owe me 100% money back.

[-] danielfgom@lemmy.world 17 points 10 months ago

We don't have this issue in Cyprus. Here there is no such thing as a return. Once you've given them your money they aren't giving it back. Even if the item is faulty, they'll just send it for repair or blame you.

But you are definitely not getting your money back.

load more comments (4 replies)
[-] BlackSkinnedJew@lemmynsfw.com 9 points 10 months ago

The end of everything for one dollar shops at the border haha

load more comments
view more: next ›
this post was submitted on 11 Nov 2023
338 points (98.0% liked)

Technology

58151 readers
8102 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


founded 1 year ago
MODERATORS