this post was submitted on 09 Oct 2025
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[–] BeardedGingerWonder@feddit.uk 15 points 4 days ago

Logitech used actually be good at this. Look at their squeezebox software and Logitech media server, they were open sourced, released to the public and are still under active development and in widespread use.

[–] A_Random_Idiot@lemmy.world 41 points 4 days ago (2 children)

how many times does logitech specifically, and these companies in general, have to do this before idiots stop buying this shit?

[–] Doomsider@lemmy.world 27 points 4 days ago (23 children)

There need to be strong regulations to prevent this sort of Ewaste. As long as companies can get away with this they will.

And no, voting with your pocket book isn't going to change their behavior.

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[–] jol@discuss.tchncs.de 116 points 5 days ago (22 children)

That's the reason why I never buy a smart device I don't control.

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So not further developed, but remotely turning them off because the Logitech board members each want a new yacht? Never again Logitech, your company is poison to me, my family, and my friends now.

[–] Pika@sh.itjust.works 70 points 5 days ago (1 children)

15% off a logitech device purchase for the complete removal of a 100$ smart switch. that's a slap to the face "Thank's for being a customer here's a coupon you can only use if you continue being a customer"

[–] Wispy2891@lemmy.world 25 points 5 days ago (2 children)

And can only use that 15% off in their boutique store where stuff is more expensive than other outlets

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[–] Bennyboybumberchums@lemmy.world 32 points 5 days ago (5 children)

Ive hated logitech for a while. Looks like my opinion of them wont be changing any time soon. I get no longer supporting products, but bricking them? And then giving a 15% off coupon for some products that they could later brick as well? Youd have to be a right fucking mug to buy anything logitech after this.

[–] aesthelete@lemmy.world 12 points 4 days ago* (last edited 4 days ago) (1 children)

I get no longer supporting products, but bricking them?

I think what's happening in the background here is these "Internet of Trash" devices hook to cloud infrastructure for which the business no longer wants to pay.

If they were interested in actually building something useful, they would open up their API layers and add a way to link them to different services. But since they don't give a fuck about you as a customer, they plan poorly as a business, and they have no ability to produce well-engineered software, instead they code everything so that it is hopelessly coupled (probably through hard-coded things up to and including certificates) with specific garbage they made, make it impossible to move to anything else, and then brick your shit.

[–] Auli@lemmy.ca 3 points 3 days ago

Fine then it's easy everything has to have a local API. One of the reasons I got an ecobee thermostat is the local control through homekit.

[–] BanMe@lemmy.world 10 points 4 days ago

Nest bricked my security system (after magically installing Assistant on it [oh by the way it has an undocumented microphone]), at least they gave you $100... in gift cards to the fucking google store. Logitech isn't even that smart.

[–] Taleya@aussie.zone 14 points 5 days ago (2 children)

They did the same with their universal remotes. Fucking dead in this housre

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[–] Quexotic@infosec.pub 2 points 3 days ago

I don't have one, but maybe sue for source code?

[–] mhague@lemmy.world 6 points 3 days ago

I don't get it. Little "drivers" that provide functionality, and then the ability to link button presses to those drivers. And I guess some meta knowledge of ports, standard addresses?

Where is the "requirement" for edge computing? Where is the need for their continuous services?

I thought that most companies doing this at least tacked on extraneous features that then justified their subscription. You're supposed to pretend it's necessary! Did they skip that step?

[–] wirebeads@lemmy.ca 51 points 5 days ago (2 children)

Remember when the stuff we bought actually used to be owned by us, to be used by us, was able to be repaired by us? Now everything is scamware, licenses, and utter crap with threats of legal retaliation if you open, manipulate, or in any way change the product you “bought” from them.

So basically, Logitech sold these devices, decided nah, we’re done, and has given you garbage, while your ROI will never be captured.

Boycotting Logitech is easy moving forward; Don’t buy their crap.

Vote with your wallet.

[–] BlueLineBae@midwest.social 36 points 5 days ago (3 children)

Honestly, I think if companies were forced to deal with the electronic waste they create, they wouldn't be so chill about bricking devices like this. I really wish there was a law that dictated any electronics you output, you are required to take back. Then maybe we wouldn't have as many situations like this today.

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[–] Lost_My_Mind@lemmy.world 22 points 5 days ago (6 children)

Boycotting Logitech is easy moving forward; Don’t buy their crap.

You're like 5 years too late on that for me. I bought a mouse in 2019. And in 2020 the mouse died. Wouldn't even turn on. Wouldn't charge. Dead.

I call up logitech, and ask what my options are. Basically my options are "fuck you". Couldn't even send it in for repair at all.

Compare this to 2005. I had a mouse in those days I paid $200 for. Which in those days was quite a bit. My then girlfriend broke my mouse. So I called logitech to ask how much it cost to fix. I had the mouse about 2-3 years at that point. So I knew it wasn't under warrenty, but I figure maybe repair is cheaper than buying a new one.

Guy on the phone says "Nah, I'll just ship you one". And I was confused. I asked "Oh. How much is that?" And he says "Don't even worry about it. Lets just send you a replacement."

Week later I had a free replacement on my doorstep. Instant recurring customer.

But now? Between deminishing product quality, disappearing customer service, and enshitified policies, I no longer feel like I'm a logictech customer for the past 5 years. This after being a huge cheerleader of theirs since the early 2000s. Maybe late 90s.

These companies do not seem to get that the easiest way to generate consistant revenue is with repeat business. I'm no longer a logitech customer, but I still have a lot of logitech products. Whenever they die, they'll be replaced with something else.

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[–] spaghettiwestern@sh.itjust.works 42 points 5 days ago* (last edited 5 days ago) (10 children)

This is why it's a great idea to refuse to install everything that's possible, including smart switches, cameras, lights etc. that rely on the good will of some company to keep running.

Honeywell wifi thermostats worked great until they didn't. Now their servers are often slow or down. TCP-Link smart bulbs reset regularly if their Internet access is blocked because TCP-Link desperately needs to keep track of when everyone's lights are on and off. Plex wants us to log into their servers to watch content we're hosting ourselves. Too bad if their servers are down. Security camera companies have been disabling local storage options without warning for years.

Logitech actually planned to introduce a subscription mouse. Hopefully at some point people will get sick of this shit, refuse to put up with it and their sales will tank.

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[–] Netrunner@programming.dev 26 points 5 days ago* (last edited 5 days ago) (2 children)

There's a good reason all stuff you buy is zigbee or zwave.

Otherwise this is an inevitably

[–] SkunkWorkz@lemmy.world 12 points 5 days ago (6 children)
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[–] Auli@lemmy.ca 3 points 3 days ago

Not true if it has local control.

[–] thegreekgeek@midwest.social 33 points 5 days ago (1 children)

See it's shit like this that makes me want to set up a trebuchet just out of line of sight of their corporate HQ and return the bricked hardware with prejudice.

[–] Rcklsabndn@sh.itjust.works 15 points 5 days ago

Unfortunately, Logitech ended support for their T1432 modal trebuchet last year.

[–] HugeNerd@lemmy.ca 5 points 4 days ago (1 children)

Who needs any of this digital feces? Not want, but need? I don't have a single problem that can be solved with technology these days.

[–] Auli@lemmy.ca 4 points 3 days ago (1 children)

I mean your on the internet.

[–] HugeNerd@lemmy.ca 8 points 3 days ago (3 children)

*you're

And the internet was once simply a handful of interconnected university mainframes transferring text. What are we doing right now?

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[–] Treczoks@lemmy.world 3 points 3 days ago (1 children)

That's why I never went serious into home automation. Because any affordable system is based on cloud shit beyond my control. Cloud goes belly-up, and thousands invested ins such a system are suddenly scrap? Not with me.

[–] HiTekRedNek@lemmy.world 4 points 3 days ago (2 children)

You didn't look very hard.

Cheap zigbee stuff exists everywhere. And zigbee is an open standard, so if it works, it will work until the equipment breaks.

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[–] ramenshaman@lemmy.world 22 points 5 days ago

Looking forward to Louis Rossmann's inevitable video on this.

[–] ramble81@lemmy.zip 18 points 5 days ago

And this is why i stick with Z-Wave/Insteon/etc. I have a local hardware controller that doesn’t have to be connected to the internet to work. It can be cloud controlled remotely, but if their service shut down tomorrow, it’d still be fully functional locally or if I exposed the server endpoint myself.

[–] muusemuuse@sh.itjust.works 2 points 3 days ago

That’s always how this rug pull works. Build a dependency than when it’s. It making you rich, kill everything that has that dependency.

I wonder if these could just be flashed with something that uses MQTT.

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