PC randomly turns off and won't turn on again for some time when starting Hell Let Loose, everything else is fine. (lemmy.sdf.org)

submitted 9 months ago* (last edited 8 months ago) by statue7559@lemmy.sdf.org to c/buildapc@lemmy.world

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Troubleshooting Help:

What is your parts list?

CPU: AMD Ryzen 9 7950x

Cooler: Corsair H115i RGB PRO XT

Motherboard: ASRock X670E Taichi

RAM: G.Skill Trident Z5 DDR5-6000 SL C32 DC - 64GB

GPU: XFX SPEEDSTER MERC 310 Radeon RX 7900 XTX

NVMe: Samsung 980 PRO 1 TB

NVMe: WD_BLACK SN750 1TB

NVMe: Corsair MP400 1TB

SSD: SanDisk Ultra 3D 2 TB

SSD: Samsung SATA 870 QVO 4TB

SSD: Samsung SATA 860 QVO 1TB

HDD: Seagate Barracuda 2TB

PSU: be quiet! Straight Power 11 Platinum 1200W

Case: Corsair 7000D AIRFLOW

OS: Arch Linux

Describe your problem. List any error messages and symptoms. Be descriptive.

My PC shuts down shortly after the Unreal Engine logo when starting Hell Let Loose. I already found out that this doesn't happen when using a fresh install of the game. It only happens after the second time of starting it. I didn't change any settings between the first and the second launch of the game.

journalctl doesn't show any logs related to my issue.

The PC just turns off like someone had pulled it's power plug. After that, it won't turn on for some time. Unplugging the power cord for ~2 minutes gets it to turn back on again. Unplugging for ~1 minute doesn't fix the issue.

Every other game is fine, running CPU and GPU at 100% for extended periods of time is fine. This only happens with Hell Let Loose and only after the second time of launching the game.

My motherboard has two buttons for power and reset, normally those are lit when the PC is turned off. When I trigger my issue, those LED's aren't lit.

My temperatures are totally fine, there isn't much dust built up inside the PC. The whole system is a little over a year old.

List anything you've done in attempt to diagnose or fix the problem.

System is up to date, including BIOS, Kernel and all packages. I stress tested CPU and GPU separately and at the same time, my issue didn't appear.

Alright, that's all the details I have until now. Does anyone know what could be the cause for this? Thank you very much in advance.

EDIT: Thank you everyone, I've decided to replace my PSU. I've generally been quite unsatisfied with be quiet! (their fans also kinda suck). I Will report back if that fixes my issue.

EDIT 2: Replacing my PSU fixed my issue. Never buying from be quiet! again.

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[-] slazer2au@lemmy.world 14 points 9 months ago

Sounds like a power issue. Is something getting overpowered while the game is running and the system powers off to protect itself while it discharges the load.

[-] statue7559@lemmy.sdf.org 4 points 9 months ago* (last edited 9 months ago)

Alright, sounds plausible. How can I troubleshoot this? The weird thing is that this doesn't happen on the first launch of the game, it only happens on subsequent launches.

[-] verysoft@kbin.social 3 points 9 months ago

Try a new PSU, the only way to troubleshoot some PC issues sometimes is to just swap a part one by one starting with the most likely culprit. In this case, the PSU.

[-] statue7559@lemmy.sdf.org 2 points 9 months ago

I just got amazon to give me a return label, I've generally been quite unsatisfied with be quiet! (their fans also kinda suck) and I've ordered a new PSU. Will report back if that fixes my issue.

[-] verysoft@kbin.social 2 points 9 months ago* (last edited 9 months ago)

Their cases are aight, but yeah. Noctua for fans <3
I hope a new PSU resolves your issue!

[-] statue7559@lemmy.sdf.org 1 points 8 months ago

Thank you again, just replaced my PSU and my issue is fixed now. Never buying from be quiet! again.

[-] verysoft@kbin.social 2 points 8 months ago

Ayy! I'm glad it's all working again for you! Happy new year!

[-] statue7559@lemmy.sdf.org 1 points 8 months ago

Happy new year to you too! :)

[-] glibg10b@lemmy.ml 2 points 9 months ago

Run Furmark and AIDA64 at the same time

[-] elgordio@kbin.social 2 points 9 months ago

You could try reducing your power load by temporarily disconnecting any drives you don’t need to run the game, and if your ram is 4 sticks then going to 2.

If the game then works you’d know it was a power issue.

[-] naught@sh.itjust.works 4 points 9 months ago* (last edited 9 months ago)

That is not going to reduce power significantly right? If anything, underclockimg cpu and gpu is far easier to do (in software!) with a more definite solution. If you remove ram, perhaps it was a faulty stick instead of power consumption etc. Drives hardly take any power anyway

[-] elgordio@kbin.social 2 points 9 months ago

Yeah downclockibg is probably a better idea. I was just thinking with 8 drives the total wattage adds up.

[-] naught@sh.itjust.works 1 points 9 months ago

wow missed 8 drives!

[-] statue7559@lemmy.sdf.org 0 points 9 months ago* (last edited 9 months ago)

Running games with 100% GPU load for hours doesn't trigger my issue. Reencoding a video with all CPU cores while running a game doesn't trigger it either. It's just Hell Let Loose that causes it to turn off and only after the second launch of the game since reinstalling it. When using a fresh install and playing for hours I don't encounter any issues. Restarting the game once after that triggers my issue.

[-] elgordio@kbin.social 1 points 9 months ago

Maybe the first time it’s run it’s compiling shaders for a while, might explain why it’s different behavior the second time? If the game has a shader cache and you can find it, delete the cache after the first run and see if it still does it on the next run.

Your system is clearly capable of running 100% but maybe He’ll Let Loose is triggering some spike that the PSU thinks is a potential fault and trips?

[-] 9point6@lemmy.world 11 points 9 months ago

How old is your PSU, the delay before allowing it to turn on again tells me you hit its limit and it powered down to protect itself.

My 8 year old Corsair PSU started doing something similar last year with a couple of games, I think I was running close to the line anyway and age made it lose some capacity. My problems were gone once I upgraded to a newer one (with a bit more capacity for good measure)

[-] statue7559@lemmy.sdf.org 2 points 9 months ago

My PSU is a little over a year old.

Running GTA V for hours with 100% GPU usage doesn't trigger my issue. Reencoding a video with all cores while running GTA V doesn't either. It only happens after launching Hell Let Loose for a second time after reinstalling the game. When using a fresh install, I can play it for hours without any issue. My problem only appears when launching it again afterwards.

[-] 9point6@lemmy.world 7 points 9 months ago* (last edited 9 months ago)

100%ing your components might not trigger the issue, it might be triggered by a combination of components being used in a specific way. Might be worth giving some purpose-designed stress tests a go, such as furmark, cinebench & prime95. There's a chance something unusual the game is doing is also causing a power spike that's tripping something, this would usually be something updated drivers would mitigate (Nvidia had this issue with some 3xxx cards at launch) and this would still have the root cause of your system being able to draw more power than your PSU allows.

Regardless, no software should be able to cause the behaviour you have described without a corresponding hardware issue though.

To me, it definitely sounds like you're triggering the PSU overpower protection (though kinda weird the game only triggers it after the first launch). ~~This might not be universal, but you can sometimes reset the protection sooner (the delay between allowing you to boot again) by cutting the power at the wall for a few seconds. Maybe trigger the issue and then try that, if you can boot again quicker than it was letting you, this is your issue.~~ just read that you tried this, perhaps your PSU doesn't allow you to reset the breaker like that (I've never used a be quiet one)

You could also possibly just be unlucky and have an early PSU failure, but given it's pretty new, a repair would probably be covered by warranty. If you have the option to try with an appropriate spare, that might be worth a go.

[-] statue7559@lemmy.sdf.org 5 points 9 months ago

I just got amazon to give me a return label, I've generally been quite unsatisfied with be quiet! (their fans also kinda suck) and I've ordered a new PSU. Will report back if that fixes my issue.

[-] maniel@lemmy.ml 9 points 9 months ago* (last edited 9 months ago)

Had a similar problem, will the system boot if you reset CMOS? Then I'd check the PSU, mine was faulty, looked like 3.3V rail was failing when the load was high and SSD shat it's pants

[-] statue7559@lemmy.sdf.org 2 points 9 months ago

PC still boots after resetting the CMOS but the issue isn't fixed either.

[-] Cipher22@lemmy.world 7 points 9 months ago

The only time I've had a somewhat similar issue happen to me was when the fan on my video card had died. When running lightly loaded, the air circulation from the rest of the system kept things cool, but under load, it would overheat, and everything would shut down to protect it.

This can be checked if you are able to monitor fan speed or by simply watching the fan manually.

[-] statue7559@lemmy.sdf.org 3 points 9 months ago

I don't think that's it. Running GTA V for hours with 100% GPU usage doesn't trigger my issue. It only happens after launching Hell Let Loose for a second time after reinstalling the game. When using a fresh install, I can play it for hours without any issue. My problem only appears when launching it again afterwards.

[-] deleted@lemmy.world 7 points 9 months ago* (last edited 9 months ago)

I had the opposite of what you experience. The system would shutdown while idle only.

X3950 with x570 asrock motherboard

A bios update fixed the issue. So I assume its an overpowered component. Maybe AGESA boost is too aggressive?

[-] statue7559@lemmy.sdf.org 1 points 9 months ago

My BIOS is already up-to-date, I just reset my BIOS settings and it didn't help. I guess, I'll just wait. Not being able to play Hell Let Loose isn't that big of a deal for me, I just don't like the thought of my PC being kinda broken.

[-] deleted@lemmy.world 1 points 9 months ago

I waited for 4 months before the fix dropped.

Try disabling all overclocking / boost features. I believe Amd has like 2-3 overclocking methods.

[-] candyman337@sh.itjust.works 5 points 9 months ago

After some research, it seems like your issue is pretty common, and that this game just seems to do that. Doesn't really look like there's a fix, my only suggestions would be to make sure your power supply is beefy enough to handle stress tests outside of the game, and plug your PC into a different wall outlet to see if that helps, but I'm willing to bet this is an issue with the game itself.

From what I've found it seems like this game has always been a buggy slow mess on pc and in the past year or so I've seen several support posts reporting this exact issue, with no fix :/

[-] glibg10b@lemmy.ml 10 points 9 months ago

A buggy game should never be able to crash a PC and prevent it from turning on. Something's wrong with OP's PC, and I'm betting it's the PSU.

[-] candyman337@sh.itjust.works 4 points 9 months ago

Crashing it yes, preventing it from turning on no, I would say OP should def check his psu still, but it sounds like the game is exacerbating existing issues

[-] quinkin@lemmy.world 3 points 9 months ago

A PSU tripping an over current polyswitch or thermistor protection circuit will absolutely prevent it from turning on for some time. That is what they do.

[-] Kyrgizion@lemmy.world 4 points 9 months ago

This is nothing, there was a game (demo?) in the 90's that wiped your entire C drive when uninstalling.

[-] Skua@kbin.social 4 points 9 months ago

It's an issue that has cropped up several times when the game's method of uninstallation is to just delete the entire folder it is on and the user installs it somewhere unexpected. Deltarune did it only five years ago. I would usually be surprised that this caused any major damage, but I was recently helping someone bug fix a mod for a game they were making and only after about twenty minutes did they tell me that their game was a pirated version installed directly in their downloads folder

[-] statue7559@lemmy.sdf.org 2 points 9 months ago

Wow, really? I didn't find many related issues when searching online. Would you mind to link a few threads? Thank you :)

[-] candyman337@sh.itjust.works 6 points 9 months ago

A lot of comments in this thread complaining about performance issues:

https://www.reddit.com/r/HellLetLoose/comments/p958kw/full_guide_for_fixing_the_crashes_and_performance/

Thread that OP updates several times saying he's found no solution even after several hardware changes and software changes:

https://www.reddit.com/r/HellLetLoose/comments/h00vcd/pc_shuts_off_while_playing_hell_let_loose_not_a/

Another thread about it where people recommend changing the PSU:

https://www.reddit.com/r/HellLetLoose/comments/10vnxrx/hll_causes_computer_to_randomly_shutdown_with_no/

Here's one where it's even happening on a PS5:

https://forum.psnprofiles.com/topic/140570-game-turns-my-ps5-off/

Here's a steam post where the developer gives a big nothing burger response:

https://steamcommunity.com/app/686810/discussions/1/3056240878559181348/

[-] BaroqueInMind@kbin.social 4 points 9 months ago

Either your motherboard or your PSU are lemons.

[-] mars296@kbin.social 2 points 9 months ago* (last edited 9 months ago)

I can't help with your technical issue but I thought youbmight be interested in the community/magazine(kbin) I made for Hell Let Loose. !HellLetLoose

The ! Thing doesn't seem to have worked properly so https://kbin.social/m/HellLetLoose

[-] towerful@programming.dev 2 points 9 months ago* (last edited 9 months ago)

~~Check windows event viewer after booting from one of these crashes.~~
~~It will likely have an error or warning. Follow that thread.~~

Edit: I'm an idiot, ignore me

[-] vikingtons@lemmy.world 2 points 9 months ago

Is this the only problematic title? I would be wondering about memory integrity, since DDR5 is still fairly young, and stability can be a bit of a hassle depending on memory IC vendor, and perhaps the mainboard too

[-] Vlyn@lemmy.zip -1 points 9 months ago

Hell Let Loose is a mess, but some suggestions:

Try to repair Windows, in an admin terminal use: SFC /scannow and see if it finds any issues. If it does, run it again. Should it not automatically fix things look into the DISM command
It could be unstable RAM, try running with XMP off or only one stick in
Try running the game in DX12 mode (launch option) and verify the game files in Steam
Obviously if you have any overclocks or undervolts, disable them and test again
Did you install your AMD Chipset drivers? If not, do so
DDU your GPU driver and reinstall it

Your PSU should be plenty (by a lot) and if your PC neither crashes with your CPU or GPU at 100% it should be fine.

[-] statue7559@lemmy.sdf.org 3 points 9 months ago

Thank you for trying to help. I'm not running Windows though (as written in my post) and most of those things don't apply to me.

I already tried to run my RAM without XMP.

I don't have any other overclocks.

[-] Vlyn@lemmy.zip 1 points 9 months ago

Ah, whoops. If it's not in a Linux community I immediately jump to Windows :)

You probably have 2x32 GB RAM? Or 4x16? Sometimes the RAM configuration is wonky with more slots used, so really try to go with 1x32 (or 2x16) and see if you still have an issue.

But even in Windows Hell Let Loose had issues for me, like stuttering. Going from a 5800X to 5800X3D helped a little, but it could still run better.

this post was submitted on 24 Dec 2023

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