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Professionalism at its peak (lemmy.world)
submitted 10 months ago by Stamets@lemmy.world to c/tumblr@lemmy.world
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[-] thanks_shakey_snake@lemmy.ca 236 points 10 months ago

Sounds reasonably conscientious and professional to me... Just informal. Best combination IMO: Keep me informed, ask me for decisions when necessary, mitigate terror to my dog, talk and behave like a human, make me feel like you know your way around this and have it under control. Perfect service, no notes.

[-] Jax@sh.itjust.works 63 points 10 months ago

Yeah, I was going to say, this is not only professional but charismatic. I'm not sure why this is peak gen z.

[-] Signtist@lemm.ee 106 points 10 months ago

I'm a millennial, and any amount of casual customer interaction was quickly killed at my first job. I was taught how to speak in a professional manner, and was told I'd be written up if I was found to be speaking too casually to customers. Speaking to customers as if they're your equal is just not something that was acceptable, even 15 years ago - you had to speak as if you were their servant.

I'm glad it's changing - there was never a good reason for it in the first place - but I still cringe when I hear an employee speak casually to a customer, because I still think they're going to get in trouble for it.

[-] Dozzi92@lemmy.world 30 points 10 months ago

Yeah, I'm born '87, and pretty much any customer interaction at the myriad jobs I had (I got fired a bunch) was basically scripted. Bank. Retail sales. Life guard. Restaurant. You name it, I was supposed to say things a certain way, and generally in a way that I don't think was clear or congenial. I'm a people person. I deal with the customer.

[-] xantoxis@lemmy.world 28 points 10 months ago

And I think this is why Gen Z is the way it is. They are dealing with two generations of people who are t i r e d of boomer social norms bullshit. Gen X was the first generation in a long time to say fuck it, but we never figured out anything else to do. Millenials figured out that this shit didn't matter and how to navigate between people who care about "professionalism" and people who don't.

Gen Z is, now, mostly dealing with people who don't care about the false polish of professionalism, so they haven't even acquired the habit of putting that face on for people.

[-] fidodo@lemmy.world 5 points 10 months ago

I think it happened in the boomer era because that's when all this multi nationalized standardization first became a thing. They hadn't developed the mental guards to realize it was all bullshit. I've seen so many boomers take what customer support people say personally as if they had any control over company policy. Millennials are more like hey, I know you're just doing your job and following company policy, but I need this fixed, can you send me to the right person who can help.

[-] xpinchx@lemmy.world 13 points 10 months ago

I love when I find my people and I can get workers to drop their guard and talk like a human. Same on the phone and in emails, I work in supply chain and new vendors are always super professional but I just drown em in emojis and eventually I get emojis back and I get people telling me about their dogs and families and the weather in Australia and shit.

Life's to short for boring emails.

[-] Rolder@reddthat.com 11 points 10 months ago

I work a phone job and they expect at least some level of professionalism. That is, no swearing, no dirty jokes or being overly crude, etc. But otherwise they let us get away with a lot.

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[-] fidodo@lemmy.world 5 points 10 months ago

I think it was mainly so you'd shield the corporation's bullshit policies by taking it on your own head. Corporations dont want you saying "I know it's stupid but it's required by my job"

[-] grue@lemmy.world 21 points 10 months ago* (last edited 10 months ago)

I’m not sure why this is peak gen z.

I mean I guess it is, just in more of a "the kids are alright" sense than probably intended.

[-] fidodo@lemmy.world 9 points 10 months ago

I like it. Straight to the point without side stepping bullshit.

[-] tacosanonymous@lemm.ee 63 points 10 months ago

I had a pipe burst last year and it was a whole thing. The deconstruction team was led by a millennial and he had three gen zers working with him. They were amazing and so communicative.

The reconstruction was a young boomer and a couple random teams he contracted out to. Getting anything was like pulling teeth. He seemed frustrated by the questions I had after he offered nothing.

[-] badcommandorfilename@lemmy.world 45 points 10 months ago* (last edited 10 months ago)

Boomer:

  • Expectations: High
  • Reality: High
  • Complains loudly when things don't work

Millennial:

  • Expectations: High
  • Reality: Low
  • Things suck, late stage capitalism. Say nothing, quiet quitting.

Gen Z:

  • Expectations: Low
  • Reality: Low
  • World is on fire, everyone knows it. Might as well vocalize it while collecting a paycheck.
[-] Drusas@kbin.social 27 points 10 months ago

Gen X:

  • Who? Leave us alone.
[-] Drusas@kbin.social 16 points 10 months ago

I kind of like your summarizations, but the Millennials have not been saying nothing, although many have reached an age where they've given up hope. Do you not remember Occupy Wall Street? We started ramping things up, and now Gen Z seems very happy to take over and keep pushing.

Each generation is in some way an extension of the previous one. It can be a good thing, like in this case.

[-] fidodo@lemmy.world 4 points 10 months ago* (last edited 9 months ago)

As a millennial I think we tried to follow the life plan set out by boomers that was sabotaged by boomers, realized it didn't work, tried to change it, failed, then lowered our ambitions and are now just trying to survive while making things at least a little bit better.

[-] Drusas@kbin.social 2 points 9 months ago

That sounds completely spot-on. Doesn't help that we were "guaranteed" their formula would work for us and then it didn't, at all.

[-] Bytemeister@lemmy.world 3 points 10 months ago

Kinda hate "quiet quitting" you mean, doing exactly your job and nothing more because employers no longer care to promote from within, develope skillsets, or compensate fairly? When working harder smarter and better doesn't advance your career, why do it?

[-] ryven@lemmy.dbzer0.com 4 points 10 months ago

Gen X: What are we, chopped liver? Whatever, man.

[-] tacosanonymous@lemm.ee 3 points 10 months ago

I think you erred in the middle label. Millennials?

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[-] ichmagrum@feddit.de 1 points 10 months ago* (last edited 9 months ago)

Man, I hate it so much when people get pissy when you just ask normal information questions. Definitely a boomer-and-older thing IME.

[-] partial_accumen@lemmy.world 57 points 10 months ago

Company: Precision Home Security

Employee review for: Madison

Madison is an asset to the company. Not only does she have high technical acumen with the product, but she also has an approach to customer service which is disarming to the customer. She has met her goals of up-selling by mentioning product up sells built into organic conversations. Her empathy toward both the customer and their belongings is to be praised. While her approach may be considered non-traditional, she serves the customers with the highest level of care while also coming off as infinitely approachable.

Manager Recommendation: Offer an immediate 20% raise and fast-track her to become a trainer for our other installers.

[-] Dozzi92@lemmy.world 25 points 10 months ago

It was believable until that last part. I'd expect something like Madison failed to smile and offer the Precision Promise at the beginning middle and end of the sale. Maybe I'm just a pessimist.

[-] ObsidianZed@lemmy.world 10 points 10 months ago

"Meets Expectations"

[-] woodytrombone@lemmy.world 2 points 10 months ago

A great, great asset.

[-] Nobody@lemmy.world 52 points 10 months ago

The Zs are the first ray of hope in a long time. They’re like fully actualized Gen X. They’re doing their own thing collectively.

[-] tamiya_tt02@lemmy.world 21 points 10 months ago

Millennials just needed to be blamed for everything that the Boomers and Gen Xers did wrong first.

[-] JungleJim@sh.itjust.works 41 points 10 months ago

As a millennial, everything has always been my fault anyway. Glad to help the younger generation how I can.

[-] ThePowerOfGeek@lemmy.world 8 points 10 months ago

Gen-Xer here. I feel like a lot of us tried repeatedly to do the right thing, but we got constantly told to shut the fuck up by a lot of the boomers. And as they vastly out-numbered us and held most of the power, eventually we gave up.

I'm glad to see younger generations with more authority and bigger numbers trying to do the right thing. Godspeed.

[-] fidodo@lemmy.world 7 points 10 months ago

My impression is that Gen x was a counter reaction to boomers and lashed out but boomers had too much power so it ended up being unfocused and chaotic. Millennials saw that chaos as was like this is all fucked but can we try and make things just a little bit better, we just want to survive. Then Gen Z sees all the bullshit and is like this all sucks, we're just going to do our own thing. Kinda feel like gen z is doing what we wish we could do if there was less societal pressure to follow a life plan that doesn't work.

[-] GBU_28@lemm.ee 7 points 10 months ago

Hmm. We are praise based.

[-] intensely_human@lemm.ee 12 points 10 months ago

The fact that they dress like Gen Xers is such a relief.

I remember when we “rediscovered” hippy stuff and then old people would be like “oh that’s so nice to see”.

Now I’m that guy, and it is really relieving to see young people dressed and acting mostly like we did at that age.

[-] fidodo@lemmy.world 10 points 10 months ago

The way it feels to me is that Gen x was like rebels without a cause, while Gen z is more like rebels who just want to live their lives. Like gen x was trying to lash out against society while Gen z accepts that it sucks but tries not to let it mess with them. Meanwhile I feel like millennials are just trying to survive and figure out how to achieve a semblance of the economic security boomers had.

[-] NocturnalMorning@lemmy.world 52 points 10 months ago

I also do this and I'm just a jaded millennial who is pretty sure my job doesn't matter, and am preparing for the water wars in 20 years instead of trying to build my resume further.

[-] Drusas@kbin.social 8 points 10 months ago

I'm pretty sure this started with Gen X, increased with Gen Y (excuse me, Millennials), and has significantly increased with Gen Z (Zoomers).

At least Gen X didn't get some stupid moniker that stuck.

[-] instamat@lemmy.world 5 points 10 months ago

Gen X didn’t do much of anything, really, except be forgotten

[-] Drusas@kbin.social 6 points 10 months ago

They did here.

Battle of Seattle

[-] crashoverride@lemmy.world 2 points 10 months ago

As an old millennial, fuck that term, I'm gen y and always have been

[-] athos77@kbin.social 41 points 10 months ago

The best part of this is that the one thing they were really concerned about and took extra precautions with was accidentally frightening the dog :)

[-] magnetosphere@kbin.social 26 points 10 months ago

That was really sweet. It’s the difference between not caring at all and just not caring about the job.

[-] Toofpic@feddit.dk 22 points 10 months ago

That's not "Gen Z", thatcs "nice person"

[-] TwoBeeSan@lemmy.world 9 points 10 months ago* (last edited 10 months ago)

100%

Being genuine as a tech earns trust so when you have to charge the customer they know you're not fucking them. The price you lose in sales you make up for in good will and word of mouth.

[-] key@lemmy.keychat.org 13 points 10 months ago

I'm always looking for the Mothman.

[-] testeronious@lemmy.world 13 points 10 months ago

lmao I love this dude

[-] BoiLudens@lemmy.ml 5 points 10 months ago

I appreciate honest and concerned folk like that, I mean they aight in my book.

[-] caesaravgvstvs@feddit.de 4 points 10 months ago

I read all of this in Benito Skinner voice and I imagine this person with impeccable manicure.

But I would argue, peak professionalism, like they said all the things that were required AND was mindful of the little dog!

[-] mo_lave@reddthat.com 4 points 10 months ago

Can't spell rizz without Z

[-] itsgroundhogdayagain@lemmy.ml 4 points 10 months ago

Mothman?

[-] Mango@lemmy.world 2 points 10 months ago

Lorem ipsum

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this post was submitted on 12 Jan 2024
804 points (97.4% liked)

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