We pay good money for a service then the airlines chose when, how, and even if they are going to provide that service and if they don't provide the service as described they decide when, how, and even if they are going to compensate us.

We should turn this system on its head. No more paying in advance. We book our ticket and the airline provides the service. If it is exactly as and when described we pay them full price. If not, we decide when, how, and even if we are going to pay them.

Air Canada isn't an airline. It's primary business is milking the Canadian tax payer for incentives. They pretend to be an airline as an excuse to do that. That's why they treat their customers as an inconvenience. We distract them from their main business.

The Tribunal highlighted that Air Canada chose not to submit any evidence about "crew constraints" causing the couple's flight to be delayed.

"I draw an adverse inference against Air Canada for not submitting such evidence," the Tribunal said.

So yeah...

Had the same issue with WestJet, and they fucked my vacation to Iceland that had been planned BEFORE the pandemic, and was rescheduled three times. Had to take the Via train to Toronto to get my flight, ended up arriving three days late, fucking up ALL my reservations, and missed about 1/3rd of the outings I'd planned.

I hate the airlines with the intensity of a thousand suns.