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submitted 6 months ago by oxjox@lemmy.ml to c/asklemmy@lemmy.ml

Practically every email I've received in maybe the past year has started with "I hope you are well". I even had an LLM draft a placeholder email for me and it started with the same thing. This has not always been the case and it's strange to me that everyone I interact with begins their emails with this line. Frankly, it's annoying AF.

What gives? Who started this? Why has it become so prevalent? More importantly, how do we stop it?

While I'm at it, if you work in tech / customer support, I urge you to speak with your supervisors to minimize the boiler plate copy paste trash you insert into your emails. People dealing with shit that's not working as intended or desired do not have the mental or emotional capacity to wade through your platitudinal nonsense. Get to the fucking point.

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[-] solitaire@infosec.pub 57 points 6 months ago

It has it's roots in actual letter writing, as in "I hope this letter finds you well".

[-] Lifecoach5000@lemmy.world 21 points 6 months ago

I’m so dumb that for years I seriously thought that meant the actual communication makes it to the recipient without any issues.

[-] Num10ck@lemmy.world 13 points 6 months ago

thats a fair thought, not dumb.

i'm still confused by Rest In Peace. Do you mean I hope this skeleton/soul doesn't have anxiety? or that i hope the place the skeleton lays isn't at war?

It means that may your soul rest in peace, has nothing to do with the actual body lol.

[-] Num10ck@lemmy.world 3 points 6 months ago

oh thanks, so rest in peace means rest in peace.

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[-] Mouselemming@sh.itjust.works 6 points 6 months ago

More like, "Please don't get up and start eating people or sucking their blood."

[-] solitaire@infosec.pub 5 points 6 months ago

To be fair, I'm certain that someone has written it with that as the intended meaning. It seems like the kind of passive aggressive thing some mannered British aristocrat would do.

[-] wuphysics87@lemmy.ml 3 points 6 months ago

I always wonder what this means. Does it mean "I hope this letter does a good job finding you, and you can subsequently read it" or does it mean "When this does find you, I hope it recognizes you are having a good day".

Stock boiler plate regardless and one of the best ways to convince the recipient you are a twat.

[-] user224@lemmy.sdf.org 10 points 6 months ago

Neither. The recipient needs more water, and the letter may or may not find them a well to get water from.

[-] solitaire@infosec.pub 6 points 6 months ago

Imagine a time before instant communications, where you have no idea how life has treated the recipient since you last saw them and it might take months for your letter to arrive. It is a sincere hope that they are well and that tradgedy has not befallen them.

It would be neurotic and unreasonable if your last update on their life was only days or even hours before, but in the days of letters hope is really all you had. It's just honest.

[-] criitz@reddthat.com 4 points 6 months ago

It just means you hope the recipient is well.

[-] TheAlbatross@lemmy.blahaj.zone 37 points 6 months ago

I started it in 1995 because I thought it would be nice to kind.

[-] milicent_bystandr@lemm.ee 4 points 6 months ago

I read your original Usenet post in 1995 but, because you never used punctuation back then, I thought you were trying to say,

I hope you are, well...

and took it as passive aggressive. Long have I blamed you, internet stranger. Now I must beg your forgiveness and hope, if hope not be lost, that you yourself are, well, well.

[-] hellothere@sh.itjust.works 23 points 6 months ago

I noticed a lot more people starting using it over the pandemic.

Annoying AF seems a tad hyperbolic, no?

[-] oxjox@lemmy.ml 3 points 6 months ago

Not at all. If it wasn't so bothersome I wouldn't have taken three minutes to post something about it. I hate it.

[-] hellothere@sh.itjust.works 24 points 6 months ago

If this is all it takes to be annoying you either have the easiest time, or you're perpetually angry due to the most inconsequential shit.

[-] oxjox@lemmy.ml 4 points 6 months ago

More of the latter. When I'm dealing with the stress of due dates and troubleshooting things that aren't working a needed, having to read through literal paragraphs of platitudes only to find one sentence regarding the support request can certainly increase my blood pressure. Sometimes the verbiage is so full of shit that it just comes off as spammy. I've deleted emails from support agents thinking they were phishing attempts.

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[-] Mac@mander.xyz 2 points 6 months ago

damn I guess we're too privileged to find small things annoying now?

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[-] Mouselemming@sh.itjust.works 3 points 6 months ago

At least it doesn't ask for a response, like "how are you" or "how's things?"

It's just an attempt to briefly acknowledge you're asking a human your questions, rather than an algorithm.

You're presumably capable of seeing and skipping the sentence without reading it, so go ahead. Nobody expects an answer, nor continued "courtesies" during back-and-forth replies.

Having thought about this, I think I will start using Ave like a Roman.

Ave Oxjox!

[-] felixthecat@lemmy.whynotdrs.org 19 points 6 months ago

When people used to mail letters by post to stay in touch a common opening was "I hope this letter finds you well."

It carried over from that.

[-] Boinkage@lemmy.world 10 points 6 months ago

I use this when the tone of my email would otherwise be, where's my spreadsheet motherfucker?? It's nice to modify the overall tone of the email to something more friendly. I have a very curt writing style so I'm often concerned my emails will come off as blunt or demanding if I don't include a pleasantry.

I work in a very friendly, informal field so I find myself doing little pleasantries to fit in, email-wise.

[-] oxjox@lemmy.ml 5 points 6 months ago

I would love if my coworkers were more blunt and honest.

"Where the fuck is my spreadsheet" is very concise. It tells me what you want, it tells me what my responsibility is, and it probably tells me the level of priority the issue is for you. "where’s my spreadsheet motherfucker" is similar but, depending on our relationship, I'd take that either far more seriously or more jokingly.

I have one guy I work with who speaks like this. He had to explain himself at first then I was like, yes please continue talking to me like a human. I'm more likely to trust people who don't hide behind pleasantries and are just themselves with me.

[-] Boinkage@lemmy.world 6 points 6 months ago

I think you're answering your own question here.

Your blunt coworker has to explain himself or risks being taken as rude by people who don't know him. You yourself couldn't determine if he was being rude to you without some additional context.

Without further context, you don't know how to interpret an email that says where is my spreadsheet motherfucker.

In both cases, you're saying further social cues are needed to determine if someone you don't know very well is being rude or not. Hence, why people emailing people they don't know very well in a professional capacity include niceties to convey context and tone.

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[-] folkrav@lemmy.ca 8 points 6 months ago

I can’t find this specific sentence in my inbox. So I guess there are some variations. It’s just the same platitudes as people asking “how’s it going” when greeting people. It’s a weird form of politeness I’ll never really understand, but is just there. It’s futile to try and change this, IMHO.

[-] Dark_Arc@social.packetloss.gg 3 points 6 months ago

I always feel like the odd one out because I genuinely want to know these things and people just tend to brush it off ...

[-] lemmyreader@lemmy.ml 5 points 6 months ago

Dear OP, ~~I hope you and your family and friends and relatives and co-workers are well~~

To nip it in the bud it's entirely the influence of the overly polite English and since Brexit this has deteriorated (de-Tory-ated). Just saying 😀

[-] hellothere@sh.itjust.works 5 points 6 months ago* (last edited 6 months ago)

Dear Tulip Fucker,

I'd like to express my dismay that...

[-] hperrin@lemmy.world 4 points 6 months ago

It’s just a salutation. A pleasantry. It’s a formal way of opening a correspondence. It’s considered polite. You don’t need to put one if you don’t want to, but if your message is terse, it can come across as rude.

[-] lemmyreader@lemmy.ml 4 points 6 months ago

After some trepidation I'll confess that I find these "hope you are well" also annoying though it depends who the sender is. What I find more annoying are the "OK, boomer" comments on the Internet. I mean what can you say after such a reply ?

[-] techt@lemmy.world 4 points 6 months ago

That's the intended effect -- a condescending dismissal of being condescendingly dismissed. Not much you can say to a clear sign of disengagement.

[-] lemmyreader@lemmy.ml 2 points 6 months ago

🙂 Thank you for softening the pain.

[-] lechatron@lemmy.today 4 points 6 months ago

OK, Boomer.

[-] HobbitFoot@thelemmy.club 3 points 6 months ago

One thing that I've found with junior staff is that they feel a need to be overly nice in their correspondence without realizing the interaction takes time.

[-] peg@lemmy.world 9 points 6 months ago

I'm decades beyond being junior staff and I'm always nice in my emails. I don't care how long it takes.

[-] toofpic@lemmy.world 3 points 6 months ago* (last edited 6 months ago)

I'm 1(one) decade beyond, and I'm super short and direct with a hint of familiarity. It also works, because it feels humble. It is humble, because you can't hide any second meaning behind "I do this, you do that, okay?"

[-] HobbitFoot@thelemmy.club 2 points 6 months ago

There is a difference between nice and overly nice.

And I'm not talking about the time it takes you to be nice, but the time it takes others to process your niceness.

For instance, burying the lede on what the email is for in order to say "I hope this email finds you well". Use that space to get to the point so that the person on your receiving end can process the email quickly. If it is a request, say please but nothing beyond that.

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[-] stealth_cookies@lemmy.ca 3 points 6 months ago

I've only seen it as a statement someone adds to an email when they haven't contacted you in awhile.

[-] oxjox@lemmy.ml 2 points 6 months ago

That's the appropriate usage, in my opinion. If I contact someone I've had a relationship with in the past, I might say something like hey dude. Been a while, hope you're well.

When it's the first time a support agent from Adobe or Microsoft interact with me from the other side of the world, I find it off putting and disingenuous (to say the least).

[-] NotAnArdvark@lemmy.ca 3 points 6 months ago

I blame AI. I notice ChatGPT is always trying to put that into my emails. Maybe because of that, I'm also noticing it in lots of emails I get.

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this post was submitted on 19 Apr 2024
46 points (81.1% liked)

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