"The computer forgot my password" is new to me. lol good one.
I'm not IT, just a college instructor, but you'd be amazed at how many Gen Z students have told me that they can't log into their email because they don't know their own password. Not even forgot; they don't even know it in the first place because every device remembers everything for them.
To be fair that is basically what we are trying to get people to do though. Use a good password vault with a single strong password and two factor authentication. All other passwords should be a uniquely generated password for that application.
Yeah, I don't know any of my passwords but the one password to rule them all.
Caring about that has been beaten out of them by increasingly absurd password requirements over dozens of systems. They won't memorize it, won't write it down physically, and use the web browser to save it.
"But my system is different, I..."
Nobody cares. The password is just a speed bump in doing the thing they actually want to do.
I'll be honest as an IT professional of 25 plus years I don't know .y passwords either but that's because I let a password manager deal with it for me.
I have had people older than me complain the comp forgot the pass in my desktop days.
There was also it's cousin. I am definitely meeting the complexity requirements why isn't it saving
If they use a password manager and randomly generated passwords, then it's acceptable.
"My computer is broken, it won't turn on!"
"Are you sure it's plugged in?"
"You think I'm stupid? Of course it's plugged in! It's broken!"
"Sometimes the plug isn't in all the way and then it won't work."
"I know how to plug in a plug, it just won't turn on because it is b-r-o-k-e-n!"
"Are you sure the plug is all the way in?"
"It's all the way in. My computer is broken!"
"Im coming down there and if the plug isnt all the way in, I'll be pissed and mock you."
"IT'S BROKEN!"
Goes down there and plugs the plug all the way in
Computer starts
Never ask them if it's plugged in. Ask them to unplug it and plug it back in. Make something up about contact patches on the cables getting corrosion. That way they can see that it's not plugged in without feeling ashamed for not checking it.
If I'm ever doubtful that someone has unplugged something, I'll ask them to describe something that may or may not be on the plug.
Have not had it fail yet
what color is the plastic inside the plug
That's gold, I don't think I could ask that without laughing.
I've used the, unplug it, touch the ends of the plug with your fingers to release the static on the line ans plug it back in line more times than I care to count.
I have a deep fear that the power supply won't have a discharge capacitor and they'll get a shock from it. Completely irrational but its deep seated enough that couldn't use this one
Edit: discharge resistor*
my brain sees "I'll be pissed and mock you" and read it to me as "I'll piss on you".
Not a bad punishment for people don't plug their plugs all the way in.
I myself had this problem with my monitor when I first bought it. It has weird touch buttons instead of normal buttons, I plugged it into the computer and kept hitting the power button and it wouldn't come on. I was getting annoyed that it was broken... Then I realized I only plugged it into the computer and forgot the freakin' power cable when I was about to pack it back up and take it back to the store. 🤦♂️
I can top this.
I was running hackintosh along side others OSes. Keep in mind it was working fine until it wasn't. So this hackintosh one day started having a problem. After some time of inactivity, the monitor would sleep. Once it did, it wouldn't come back up. Only a reboot would help. Eventually I thought it was incompatible with the DVI output since I saw similar hackintosh issues online. I bought a new monitor that would support display port. When I was disconnecting everything I notice that the DVI port wasn't fully plugged in. 🤦♂️
“When you do things right, people won’t be sure you’ve done anything at all”
You were doing very well until everyone died.
Yes most management falls into this category. If you ain't running a prison with the staff something is wrong as we can't possibly trust these people!
In defense of 'the computer forgot my password' guy I'm sure we've all experienced the following sequence.
I would interpret 'the computer forgot my password' as someone accidentally getting logged out of their password manager
I actually want to get into IT. I like tech, don't mind dumb situations, and enjoy helping people, and doubly so if it's sarcastically helping people. Fucking shame every company wants like fourteen degrees and your first born for a level 1.
I like you. You have the right mindset. The main motivator for working IT support is helping people. The tech usually takes a back seat to soft skills.
On top of that, you'll figure out that, as long as you know the fundamentals of how things work, all the details are something you can google. Figure out the fundamentals and you'll be able to work on anything. Convincing prospective employers of this skillset is a bit more difficult.
I wish you luck and I hope I have the pleasure of working with you some day.
Certifications certifications certifications. Get your A+ or net+, apply for shitty remote help desk jobs like support.com. They will suck and you'll get back to back calls, but keep your ears to the ground and a few months experience should be all you need to hop to something else. A lot of places are desperate for competent techs. Degrees don't prove anything, I'm fact it seems like kids are graduating with these technical degrees and zero actual practical knowledge.
Source: My decade long IT career off just an associates degree.
Fun story, I worked IT for an American Telecom company. One day I recieved a phone call from a guy who was setting up his router. We were maybe five minutes into troubleshooting. He asks if he can eat his dinner while we troubleshoot and I say "no worries". Within thirty seconds, I hear a bang and panicd screaming. He informs me he dumped soy sauce and rice all over his router and work space. I sent a field tech to replace the router and set it up.
Edit: This comic is the norm not the unusual...
I highly recommend the original Bastard Operator From Hell stories, for those who read this comic and just nod yes with their heads and mentally go "Yeah, that's how it is".
You don't need to be in IT, you just need boomer parents.
Fun thing is,.. the cycle repeats.
~20% of Boomers had good working knowledge of the technologies of their age, similar to today.
Ill never lose touch with tech. Except fucking ticktock. Or temu. Or that other one.
For every "I'm the bottom 10% of tech users" there is another 70% of the user base bitching about inept prioritization and service desk people who couldn't troubleshoot process issues if their life were dependent on it.
Different people different skills.
As someone who works in IT support, I have yet to find any significant number of support people who can't troubleshoot process issues. What I have found in spades is management making it impossible to make any meaningful process improvements.
There's a nontrivial number of management type folks that just want it done a specific way, regardless of how that impacts worker performance or how difficult it makes my job.
The number of times I've suggested improvements only to be told that the existing methodology works, is too damn high.
"Why doesn't Uber specific hardware that the vendor DEMANDED be put on a switch that we don't have credentials for not work seamlessly with the network?!?"
"Because it doesn't confirm to the standards of TCP/IP, and requires a dual NIC solution because God forbid they design their system to allow basic routing."
"You just don't know what you're doing!"
"No, I'm just not going to volunteer myself to learn FCoIP so that your one special system has the support it needs until we deprecate it in six months."
At one point in a former life, I was one of the trainers for the incoming helpdesk technicians. One of the practical exams we put them through involved us doing creative things to fuck with their computers before they came to class, and then having them figure out what was wrong and how to fix it. Plugging the mouse from one computer into its neighbor's USB port and vice versa was one of my favorite tricks. For whatever reason, it had a 100% success rate in effectively fucking with them.
As somebody who did IT support - the last two seem perfectly normal to me:
Computer "forgot passwords" - obviosly the man is using different browser than regular and it ain't filling in his passwords. Maybee diferent profile in the same browser? Is he using the same account as usual?
Wind blowing away wi-fi. She is likely connected to the internet through a point-2-point wifi connection and there may be a tree or something along the way messing not wifi signal in her house but her connectivity to the outside. I'd refer her to her ISP, just instruct her to formulate the question a bit better.
I worked at an office once where the wifi legitimately got worse when it rained. It was because the buildings internet used an antenna instead of being wired, and the building was just barely in range of the source signal. When it rained, it was enough added distortion to make it noticeably worse.
Oh, so the WiFi was fine, but the internet sucked when it rained. Cool.
WiFi != Internet.
My coworker had a customer shoot his router. So, yes alot of American small business owners are Frank Reynolds.
Love these. Reminds my of the CD drive cup holder and my personal favorite at my shop was the computer was afraid of me. Every time I came near to fix the problem they were having it went away. I was told the computer must be afraid of me and knows when I'm coming
I've been on both sides of it. One of my favorite IT moments was changing to a new phone. I couldn't access my email until I did a two factor auth process. Of course they emailed me my code to access my account to unlock my email. Good thing I also had a pc at home with access to my email.
Then I was supporting a lab. One woman was clearly aggravated when she called. She said no matter what she did her screen was blank. I head right over and just look at it for a few secs. I check the lowest hanging fruit solution first and see the power light on her monitor isn't on. I see it is unplugged, plug her monitor in and problem solved. I've never seen a more embarrassed person than her. lol
Networking has to be the most thankless job in IT. You are invisible when the system is working, which is 99% of the time. It stays up like that because they are monitoring it and maintaining it behind the scenes. When it fails though the failure can be catastrophic for everyone, we literally cannot do any work without it. Then everyone's eyes, and criticism, is on them.
'One thing is broken' is usually prefaced with an email explaining why a service is down but it doesn't stop people.
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